Assistant Manager: Lead & Elevate Customer Experience

Welcome Break; Lighthorne; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Meal allowance (£10 per shift)

30 days holiday

Onsite discounts

Welcome Break discounts

Pension scheme

Structured career path

Free on-site parking

Hotel discounts

Job summary

Welcome Break is seeking an Assistant Manager for its M40 Services site near Warwick. This full‑time role involves leading on shift, coaching the team, maintaining service standards, and supporting the Store Manager across operations, safety, and sales performance.

A structured training path offers progression towards Store Manager. The role includes a £30,000 salary (with bonus potential) and a £10 meal allowance per shift, plus holiday and staff discounts.

Qualifications

• Experience as Supervisor, Team Leader, or Assistant Manager in busy retail, hospitality, or customer service environments.
• Delivering great customer service and welcoming experiences.
• Leading from the front — motivating, coaching, and developing others on shift.
• Juggling priorities, staying organised, and keeping the team focused in a busy setting.
• Understanding standards, compliance, and driving sales performance.

Responsibilities

• Lead the team on shift and coach staff to maintain high standards.
• Support the Store Manager across service, safety, people, and commercial performance.

Skills

Leadership

Customer service

Team coordination

Prioritisation

Job description

Welcome Break is seeking an Assistant Manager for its M40 Services site near Warwick. This full‑time role involves leading on shift, coaching the team, maintaining service standards, and supporting the Store Manager across operations, safety, and sales performance.

A structured training path offers progression towards Store Manager. The role includes a £30,000 salary (with bonus potential) and a £10 meal allowance per shift, plus holiday and staff discounts.