Assistant Manager - Lancashire

The Inn Collection Group; Lytham St Annes; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Birthday holiday

Lead-Inn development program

Paid breaks

50% off food

Inns stay discount

Room booking discount

Employee assistance program

Job summary

The Inn Collection Group is seeking an Assistant Manager to support the General Manager at one of our Inns in Lytham St Annes. You will lead a dedicated team, uphold brand standards, and ensure smooth daily operations in a busy, guest-focused environment.

You will work hands-on, mentor colleagues, manage shifts, coordinate with Chefs and suppliers, and assist with stock takes, financials, and guest communications, including occasional sleepovers.

Qualifications

• Experience in hospitality management or supervisory role.
• Ability to lead a busy team and maintain standards.
• Strong customer service with a hands-on approach.

Responsibilities

• Support the General Manager in daily operations.
• Lead and develop front-of-house team.
• Coordinate with Chefs, Management and Suppliers.
• Manage stocktakes, ordering, and accounts.
• Handle guest inquiries and occasional sleepovers.

Skills

Team leadership

Guest service

Operations management

Communication

Job description

As an Assistant Manager you will be key to supporting the General Manager in ensuring that our Inn feels like a home away from home for our guests. Reporting directly to the General Manager, you will play a key role in leading the team, managing daily operations, and creating a welcoming and efficient environment for both staff and guests.

In this role, you will work closely with the General Manager to oversee daily duties, lead a team to deliver company standards, and manage the Inn's day-to-day operations. You'll need to be hands-on and approachable, leading by example, and fostering a positive and collaborative atmosphere. You will handle everything from managing shift operations in our busy, fast-paced environment to conducting administrative tasks, liaising with Chefs, Management, and Suppliers. This includes stocktake and ordering, handling accounts management, and being available for occasional sleepovers and guest responses.

If you have a strong background in food and hospitality, a passion for customer service, and the ability to inspire and motivate a team, we think you'll fit right inn...

This role encourages our assistant managers to lead, mentor, and create impactful results for the team. Watch Terry's video to learn more about our management roles. https://careers.inncollectiongroup.com/join-inn

What makes the perfect pub? It's great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that's at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs-with-rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values: warmth, customer-obsessed, accountable, delivering results, and Inn It Together. All with the goal of making people happy through heartfelt hospitality.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just 1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with 50 on same day bookings
• It's not just for you-your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (...that's tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Occupying a prime position on the seafront of Lytham St Annes, Offshore is a newly transformed destination offering a fantastic setting for enjoying home-made food, a wide range of drinks, and fabulous accommodation. Born out of a complete refurbishment of the former Carlton and Lindum Hotels, Offshore features 99 beautifully designed rooms, perfectly positioned to make the most of this vibrant coastal town and its stunning seafront location.