General Manager - County Durham

The Inn Collection Group; Eggleston; Vor Ort; GBP 55.000 - 85.000; Vollzeit

Benefits dieser Stelle

Extra paid holiday on birthday

Management development program

Paid breaks

Zusammenfassung

The Inn Collection Group seeks a General Manager for The Seaton Lane Inn in the UK. You will lead the team to deliver outstanding guest experiences while ensuring commercial success and cost control, reporting to the Operations Manager and guiding senior managers including the head chef and head housekeeper.

You will plan, budget, and monitor P&L and labour, fostering a culture of growth, development, and accountability.

Qualifikationen

• Experience in leading food and hospitality teams in fast-paced environments.
• Strong budgeting, cost control, and P&L understanding.
• Proven ability to hire, train and mentor staff.

Aufgaben

• Plan, budget, and control costs in line with approved budgets.
• Lead senior team (assistants, head chef, head housekeeper) to deliver exceptional guest experiences.
• Review and implement business procedures; manage expenditure and bills.

Jobbeschreibung

As General Manager, you'll bring your enthusiasm and expertise in food and hospitality to lead the team and ensure every guest feels truly cared for. Working in a fast-paced environment, you'll need to stay calm under pressure, juggling multiple priorities while maintaining a clear focus on exceptional guest experiences and the commercial success of the business. You'll work closely with your Operations Manager, managing the senior team of assistant managers, head chef, and head housekeeper, while embodying our ICG values.

In this role, you will be accountable for the planning, budgeting, and cost control in line with agreed budgets, building and nurturing the team to meet our high standards. You'll thrive in a dynamic setting, ensuring that guest satisfaction levels are met even during the busiest times. Guests should always receive the best possible experience from both yourself and your team. This includes reviewing and implementing business procedures, overseeing financial budgets, and taking care of company expenditure and bills. Your understanding of P&L accounts and labour planning will be key to driving success.

Leading by example, you'll inspire and motivate the team, creating a supportive and inclusive environment where everyone thrives. From hiring and training to mentoring employees, you'll foster a culture of growth and development. The role also includes responding to guest needs during the night and occasionally staying on-site to ensure a seamless guest experience, all while demonstrating calm professionalism, even in high‑pressure situations.

If you're passionate about food and hospitality, have a talent for leadership, and love creating unforgettable guest experiences, we think you'll fit right inn...

This role allows Terry to lead with care, drive results, and inspire the team. Watch Terry's video to learn more about our Management roles. https://careers.inncollectiongroup.com/join-inn

What makes the perfect pub? It's great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that's at the heart of everything we do.

The Inn Collection Group is a multi‑award‑winning pubs‑with‑rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values: warmth, customer‑obsessed, accountable, delivering results, and Inn It Together. All with the goal of making people happy through heartfelt hospitality.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead‑Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just 1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with 50 on same day bookings
• It's not just for you-your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (...that's tips to me and you)
• Contribute to a company that gives back through our Give‑inn back scheme
• Join an award‑winning team recognised as the Best Pub Employer at the Publican Awards.

The Seaton Lane Inn, full of style and quirky charm, is perfectly situated in a spot that attracts both locals and visitors alike. With its inviting atmosphere and comfortable boutique‑style accommodation, it's a great spot to relax, enjoy a drink, and take in the surrounding community and vibrant energy.