Assistant Manager – Hospitality Leader | Flexible Hours & Growth

Pier House, Charlestown; St. Austell; On-site; GBP 40,000 - 52,000; Full time

Benefits offered by this job

Bonus scheme

Food & drink discount

Shop discount

Accommodation discount

Training & development

Pension scheme

Cycle to work

Health cash plan

Rewards program

Employee forums

Thrive learning platform

Career pathways

Job summary

Pier House in Charlestown, overlooking the Georgian harbour, is seeking a capable hospitality leader to guide a busy sea-facing venue. You will energise a team, ensure warm guest experiences and uphold high standards across service areas.

You will work with Front and Back of House, manage day-to-day operations, and develop staff with an eye toward future General Manager progression, while maintaining strong safety and cash-control practices.

Qualifications

• Motivate team members to deliver best service when GM is away.
• Create a warm welcome for guests and ensure a strong first impression.
• Monitor customer feedback and drive continuous improvement.
• Support Front and Back of House during peak times to maintain service levels.
• Oversee consistent, quality food offering and collaborate with Kitchen Team.
• Recognise when team members need help and provide timely support.
• Maintain admin and cash management processes and assist GM as needed.
• Understand health and safety regulations and ensure compliance.

Responsibilities

• Lead the team and maintain smooth operations in the Pier House.
• Drive guest experiences and staff engagement to achieve high standards.
• Support and mentor staff, stepping in for the General Manager when required.
• Oversee food quality and collaboration with Kitchen Team.
• Uphold health & safety and cash handling procedures.

Skills

People leadership

Guest service

Cash handling

Health & safety

Staff development

Operations oversight

Attention to detail

Mentoring

Tools

Hospitality operations software

Job description

Pier House in Charlestown, overlooking the Georgian harbour, is seeking a capable hospitality leader to guide a busy sea-facing venue. You will energise a team, ensure warm guest experiences and uphold high standards across service areas.

You will work with Front and Back of House, manage day-to-day operations, and develop staff with an eye toward future General Manager progression, while maintaining strong safety and cash-control practices.