Assistant Manager - Guest Experience Leader

St Austell Brewery; Bath; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Share of service & tips

30% off food and drink

50% off overnight stays in our pubs

Bonus Scheme

Discount scheme across retailers

Cycle to work scheme

Learning & development opportunities

Career progression

Meal provided for shifts over 6 hours

Flexible working

Job summary

The Moorifields in Bath is seeking an Assistant Manager to help deliver memorable experiences for guests while leading a passionate team. You will support and occasionally step in for the General Manager, maintaining service standards, food quality, and safety.

We offer a supportive environment with opportunities for development, flexible working, and a range of staff benefits as part of the St Austell Brewery group. This role is based on-site in a busy, family-friendly gastro pub setting.

Responsibilities

• Motivate team and ensure smooth operations in the General Manager's absence
• Deliver warm welcomes and consistently high levels of guest experience
• Oversee customer feedback and drive improvements in service standards
• Support front and back of house during peak times and help develop staff
• Assist in maintaining quality food offerings and support Kitchen Team
• Demonstrate strong leadership with a focus on development and performance
• Ensure robust admin and cash handling processes when the GM is away
• Maintain health and safety compliance across the pub

Job description

The Moorifields in Bath is seeking an Assistant Manager to help deliver memorable experiences for guests while leading a passionate team. You will support and occasionally step in for the General Manager, maintaining service standards, food quality, and safety.

We offer a supportive environment with opportunities for development, flexible working, and a range of staff benefits as part of the St Austell Brewery group. This role is based on-site in a busy, family-friendly gastro pub setting.