Assistant Manager- Front Office

Hyatt Hotels Corporation; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join Hyatt as an Assistant Manager- Front Office at the prestigious Andaz London Liverpool Street. This role involves leading the front office team, ensuring superior guest service, and consistently enhancing the guest experience. With comprehensive training and career development opportunities, you will play a crucial role in delivering five-star hospitality in a vibrant and diverse environment.

Benefits

12 complimentary nights at Hyatt Hotels

Discounted hotel stays for family and friends

Free meals on duty

50% discount on dining at selected Hyatt Hotels

Business attire laundered

Headspace membership

Continuous learning and development opportunities

Qualifications

• Experience in hospitality management preferred.
• Strong ability to lead and train teams.
• Understanding of front office operations.

Responsibilities

• Lead and manage front office operations.
• Handle guest complaints and training of staff.
• Ensure high-quality customer service and satisfaction.

Skills

Customer Service

Leadership

Problem Solving

Job description

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.

Just some of the benefits you will enjoy as a Assistant Manager- Front Office at Andaz London Liverpool Street, a concept by Hyatt Hotels

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Business attire laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

What you will do as a Assistant Manager- Front Office

• Take lead on the complaints of the day and liaise with the team regarding recovery and compensation.
• Responsible for all Front Office functions during the shift.
• The role includes supervising and training supervisors, Hosts, Guest Services Agents and Door hosts
• Ensuring all daily tasks are completed accordingly and provide assistance if needed
• Ensuring credit limit, open folio are up to date and closed
• Review the arrival lists and make sure allocations is done according to guest preferences, length of stay and notes.
• Review any group arrival and prepare allocation and arrivals according to the group agenda
• Work together with the Managers to optimize the departmental goals, such as Customer Service, Upsell and Enrollments
• Work closely with the Assistant Front Office Manager and Guest Relations Manager to deliver high guest expectations and ensure the team is providing a five star service consistently
• Perform training on the job and give feedback if and when needed
• Assist the Assistant Front Office Manager in developing the team and set catch up’s e.g. in form of a buddy chat on a regular basis, to help the team improve their performance and IDP’s
• Be able to take the lead during SSM situations such as fire evacuations, fire drills, or other Health and Safety procedures
• Prepare and follow action plan for the month to reach out KPIs

About Andaz London Liverpool Street

Joining Andaz London Liverpool Street is choosing a5-star lifestyle hotel located in the heart of vibrant East London. With five different Food & Beverage concepts ranging from Brasserie, Café Bar, Wine Lounge, Gastropub to Japanese cuisine, guests have a wide range of dining options to suit their every need.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you.We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next steps: Apply today for this Assistant Manager- Front Office role and start your journey with Andaz London Liverpool Street!

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