Assistant Manager - Cheltenham

Five Guys; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading burger restaurant is seeking an Assistant Manager in Cheltenham. This role involves managing staff, ensuring customer satisfaction, and maintaining high food quality. The position offers career growth opportunities and a competitive compensation package, including bonuses and various employee perks.

Benefits

Achievable bonus scheme worth up to 15% of annual salary

Secret Shopper bonus worth up to £2,000

33 Days paid holiday

Free burgers, fries, and shakes while on shift

Life assurance

Career development opportunities

Enhanced Maternity & Paternity Leave

Pension scheme

Employee discount through Five Guys Perks

Wellbeing support and Employee Assistance Programme (EAP)

Qualifications

• Experience in hands-on leadership.
• Excellent customer service skills.
• Alignment with company values: Competitive, Enthusiastic, Family, Get It Done, Integrity.

Responsibilities

• Managing Shift Managers and Crew.
• Supporting high-quality food delivery.
• Ensuring customer satisfaction and handling complaints.

Skills

Customer Service

Leadership

Team Management

Problem Solving

Job description

Assistant Manager - Cheltenham

Assistant Manager

Burgers & Fries and Incredible Careers! We’re the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. We’ve maintained the same ‘perfect and serve’ philosophy since our family business began in 1986.

We are still a family-oriented business, with integrity, enthusiasm, competitiveness, and a strong drive to succeed—whatever the challenge.

REWARDS

• An achievable bonus scheme worth up to 15% of annual salary
• An additional Secret Shopper bonus worth up to £2,000
• High Performer Awards and Bonuses
• Long service Love2Shop voucher rewards: £500 at 5 years, £1,000 at 10 years
• 33 Days paid holiday
• Paid breaks
• Free burgers, fries, and shakes while on shift
• Life assurance
• Access to Wagestream, a financial wellbeing app with flexible benefits

OTHER PERKS

• Social events and days out
• Invitation to the annual Assistant Manager conference
• Team competitions like “Fry Cup” and “Olympics”
• Employee discount through Five Guys Perks
• Wellbeing support and Employee Assistance Programme (EAP)
• Career development opportunities
• Enhanced Maternity & Paternity Leave
• Pension scheme

KEY ATTRIBUTES

• Passionate about Burgers and Fries
• Alignment with our values: Competitive, Enthusiastic, Family, Get It Done, and Integrity
• Experience in hands-on leadership
• Excellent customer service skills

ROLE RESPONSIBILITIES

• Managing Shift Managers and Crew
• Supporting the delivery of high-quality food
• Creating an engaging and positive work environment
• Ensuring customer satisfaction and handling complaints effectively
• Leading by example on the floor and on the line
• Supporting the General Manager and achieving store targets
• Owning the P&L, driving sales, and controlling costs
• Overseeing daily operations and planning for the future
• Upholding company values
• Developing team talent and succession planning

CAREER DEVELOPMENT WITH FIVE GUYS

• Opportunities for growth: Deputy General Manager, General Manager, Area Trainer, District Manager, or Support Office roles
• Five Guys offers more than a job—it's a career!