Assistant Manager Business Coordination

JAC Recruitment (UK) Ltd.; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global financial services company in London is seeking a Japanese Speaking Transaction Banking Associate. This role involves coordinating departmental activities with Tokyo HQ, facilitating communication, and optimizing operational processes. The ideal candidate will have strong planning, analytical, and interpersonal skills, alongside native proficiency in Japanese and business-level English. With a focus on KPI management and stakeholder engagement, this position offers an exciting opportunity to contribute to strategic decision-making.

Qualifications

• Minimum 5 years’ experience in business planning coordination or project management.
• Native level proficiency in Japanese required.
• Business level proficiency in English required.

Responsibilities

• Coordinate development and evaluation of KPIs for European offices.
• Facilitate communication between stakeholders and support business operations.
• Lead improvements in department operations and manage customer complaints.

Skills

Planning

Analytical

Interpersonal

Negotiation

Organizational

Presentation

Decision-making

Tools

MS Office

MS Excel

Job description

Japanese Speaking Transaction Banking Associate

One global financial services company is looking for a Japanese Speaking Transaction Banking Associate in London.

The role focuses on coordinating mid-term plans and ensuring the alignment of departmental activities with Tokyo Headquarters (THQ) strategies. This includes facilitating effective communication between stakeholders and optimizing operational processes within the department.

Key Responsibilities

• Coordinate the development, tracking, reporting, and evaluation of Key Performance Indicators (KPIs) for the Offices in Europe and the relevant departments of EHQ, ensuring alignment with THQ/EHQ Mid-term Strategy. Report to management as required.

• Facilitate communication between stakeholders to support business operations and participate in strategic discussions with THQ and European offices (Japanese for Tokyo, English for branch offices); review THQ Request of Approval (RoA) documents in Japanese written by team members.

• Take the lead in catching up on delayed KPI items and reporting updates to senior management.

• Assist the head of department to create Monthly PDCA material (in Japanese) for Tokyo executives.

• Collate and analyse business metrics including sales, revenue, costs, market share and partner

• information to support strategic decision-making. Report to management as required.

• Lead on proposing and implementing improvements in the department’s operations including

• information sharing, promotions, KPI achievement and internal processes, ensuring alignment with

• strategic objectives and enhancing operational efficiency.

• Manage customer complaints and response status. Escalate to management as appropriate.

• Supervise and mentor the Business Support team.

• Participate in management meetings as required to provide input on the KPIs management process as required.

• Oversee the planning and management of key conferences and meetings as required.

• Oversee internal control activities as required to ensure efficient and effective operation of the Business department.

• Liaise with THQ, Offices and departments in Europe, as required to ensure Business initiatives are implemented.

• Perform other related tasks as assigned by management and to meet business needs.

• Comply with company’s policies and procedures.

Skills and Knowledge

• Strong planning and organising skills.

• Strong analytical skills.

• Strong interpersonal, negotiation, and diplomacy skills, with a high comfort level in dealing with senior management, colleagues and advisors.

• Demonstrate initiative, attention to detail, multitasking ability, organisational skills and effective prioritization of workflow.

• Ability to execute against the strategy; drive results.

• Ability to develop and maintain relationships.

• Intermediate in the MS Office Package; advanced proficiency in MS Excel.

• Resourceful in resolving issues and solving problems, leveraging resources to get results.

• Creates an atmosphere in which timely information flows smoothly both upward and downward through the organisation.

• Actively pursues learning and self-development to enhance personal, professional and business growth; shares learning.

• Strong presentation skills, articulate, able to communicate clearly at all levels.

• Ability to work independently and take initiative.

• Effective decision-making skills; can choose a prompt course of action amongst options involving uncertainty or risk.

Experience

• Minimum 5 years’ experience in business planning coordination or project management.

• Minimum 2 years’ experience in people supervision.

• Experience in Financial Services industry preferred but not essential.

Language

• Native level proficiency in Japanese (spoken and written) required.

• Business level proficiency in English (spoken and written) required.