Fixed Term Assistant Business Manager - Harrods Knightsbridge

TN United Kingdom; London; On-site; GBP 30,000 - 55,000; Full time

Job summary

An established industry player is seeking a Fixed Term Assistant Business Manager to join their dynamic team in London. This role involves leading a passionate team, enhancing client experiences, and driving business initiatives aligned with brand vision. You will play a crucial role in fostering a collaborative environment while ensuring operational excellence. If you have a strategic mindset, excellent leadership skills, and a passion for client engagement, this is an exciting opportunity to make a significant impact in a renowned luxury brand.

Benefits

Medical Insurance

Pension

Life Assurance

Attraction Discounts

Service Awards

Qualifications

• Strong leadership and management skills with a focus on diversity and inclusion.
• Experience in market intelligence and strategic planning.

Responsibilities

• Lead a team to achieve results and develop individual talents.
• Manage daily operations and enhance client experiences.

Skills

Leadership

Strategic Thinking

Empathy

Market Intelligence

Communication Skills

Problem-Solving

Job description

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Fixed Term Assistant Business Manager - Harrods Knightsbridge, London

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Client:

CHANEL

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

209871a31591

Job Views:

12

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Fixed Term Assistant Business Manager

Contract: Fixed Term until September 2025, 37.5 hours/weekly, any 5 out of 7 days

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.

“In order to be irreplaceable, one must always be different,” stated company founder Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.

Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, makeup, and skincare creations.

JOB PURPOSE

In line with the F&B vision and mission, the Assistant Business Manager works in synergy with the Business Manager to lead an energetic and passionate team dedicated to creating memorable experiences with clients. They support retail activities that enhance the brand’s image and market leadership, liaising with field and head office functions. In the absence of the Business Manager, they will step up to support daily operations and team coaching, considering the entire client pathway, including omni-channel.

KEY RESPONSIBILITIES

Leading the team: guides their team towards achieving results and developing individual talents

• Create an environment of ethics, integrity, and diversity, fostering positive collaboration
• Address employee relations issues in accordance with company policies and share performance feedback
• Facilitate team and individual communication for collective knowledge sharing
• Share the brand vision and boutique challenges, empowering the team while holding them accountable

Business developer: embodies an entrepreneurial spirit

• Build CHANEL’s client portfolio through data capture in line with brand expectations
• Develop business initiatives aligned with brand vision and strategy
• Define, track, and coach the team to meet KPIs
• In the absence of a Business Manager, manage staff rotas and daily operations for optimal client experience
• Coordinate retail and collateral stock needs, ensuring smooth delivery operations
• Network within the community to elevate brand presence
• Manage loss prevention activities, including security and inventory control
• Understand the business environment and provide feedback to influence strategies

Experience creator: creates conditions for consistent, memorable experiences

• Lead by example on the selling floor, creating personalized client experiences
• Consider the omni-channel journey, embracing digital trends
• Resolve client service complaints holistically to ensure satisfaction
• Equip the team with tools and training to deliver CHANEL’s client experience
• Maintain visual merchandising standards and a welcoming boutique environment

CHANEL ambassador: embodies brand values

• Possess strong knowledge of the brand, heritage, and know-how
• Implement training and pursue continuous learning
• Adhere to uniform and grooming guidelines

Boutique operations: ensures operational excellence

• Support management of counter operations, ensuring compliance and procedures
• Oversee daily operations including opening/closing, security, and cleanliness
• Manage stock, testers, and samples for quick turnover and accuracy
• Ensure safety and health procedures are followed

SKILL SETS

Leadership and Management skills:

• Strategic thinking, inspiring leadership, diversity & inclusion focus
• Empathy, coaching, performance management

Managing Business skills:

• Market intelligence, reporting, planning, problem-solving
• Digital awareness, communication skills, curiosity, self-confidence, motivation, integrity

Benefits at CHANEL:

Our benefits support your professional and personal life, including:

• Physical Wellbeing: Medical insurance, GP app, Cycle Scheme
• Financial Wellbeing: Pension, Life Assurance, Discounts
• Mental Wellbeing: Support programs and lines
• Lifestyle: Attraction discounts, product sales
• Recognition: Service awards, vouchers, holidays

*Benefits are subject to eligibility and change