Assistant Manager - Brent Cross

The Body Shop; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading beauty retailer is seeking an enthusiastic Assistant Store Manager in London. You will partner with the Store Manager to enhance customer experiences, oversee operations, and achieve sales targets while fostering a customer-centric team environment. The role demands flexibility, retail expertise, and exceptional communication skills to drive brand loyalty and store success.

Qualifications

• Experience within a customer service and/or beauty environment.
• Ability to solve problems in a timely manner.
• Flexible to work during various shifts, including weekends and holidays.

Responsibilities

• Coach the team to achieve exceptional customer service standards.
• Oversee operations and maintain efficiency on the shop floor.
• Drive sales and control performance targets.

Skills

Customer service

Sales

Team management

Problem-solving

Communication

IT skills

Job description

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With your high levels of enthusiasm for our brand and belief in the way we do business, you will share responsibility with the Store Manager to drive the store and team to deliver retail excellence and strong sales results.

More about the role

Customer Experience

As an Assistant Store Manager, you will coach the team to achieve exceptional customer service standards in partnership with the store manager. You will oversee the operations and commercial practices of the store, both front and back of house, whilst maintaining harmony and efficiency on the shop floor. Our Assistant Store Managers are encouraged to lead and drive a customer-focused store experience on a day-to-day basis. You should help to ensure the development of consumer loyalty and awareness to help build The Body Shop brand.

Delivery

Retail related beauty expertise is highly desirable. It is desirable for our Assistant Store Managers to be able to learn and use the internal systems and to be able to analyze performance to help manage the commercial side of the store. In the ever-changing world of retail, we need people who are able to monitor and manage change. Our Assistant Store Managers must be able to help control and meet sales/performance targets. We’re looking for individuals with strong relationship skills who are confident with coordinating between customers, the team, and the manager. Our Assistant Store Managers must have full knowledge of the beauty market, our competitors, and have passion and love for our products!

Teamwork and People Management

Our people are at the heart of everything we do. Our Assistant Store Managers should be team players, able to assist the Store Manager, and be quick to resolve issues. We are looking for flexible and responsible role models who are capable of attracting, retaining, and growing people who reflect the brand.

What we look for

• Experience working within a customer service and/or beauty environment with both sales and service targets
• Working knowledge of shop operation processes
• Demonstrated success in driving sales by leading and motivating a team
• The ability to solve problems in a timely manner
• Work flexible hours, including holidays, nights, and weekends to meet the needs of the business
• Good IT Skills
• Ability to demonstrate outstanding communication and operational skills
• Flexibility to work across Sunday to Saturday is required.

Talent Drivers

Collaborative Skills, Commerciality, Leadership, Personal Conduct, Purpose

Your role in a nutshell

With your high levels of enthusiasm for our brand and belief in the way we do business, you will share responsibility with the Store Manager to drive the store and team to deliver retail excellence and strong sales results.

More about the role

Same as above, detailed description of the role and requirements.

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