Assistant Manager - Braintree

Hays Travel; Braintree; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading travel company is seeking an experienced Assistant Manager for their Braintree branch. The role involves coaching staff, maximizing sales, and delivering exceptional customer service, contributing to the overall profitability of the branch. Candidates should have solid experience as a Travel Consultant and be passionate about travel.

Qualifications

• At least 2 years’ experience as a Travel Consultant.
• Excellent travel product knowledge is crucial.
• Good organizational and time-management skills.

Responsibilities

• Maximizing sales while assisting the branch manager.
• Coaching and developing branch staff.
• Providing exceptional customer service.

Skills

Customer service

Sales target achievement

Team coaching

Communication skills

Numerical skills

Education

Recognized travel qualification

Job description

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Assistant Manager - Braintree, Braintree

Client:

Hays Travel

Location:

Braintree, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Reference:

21365d055d57

Job Views:

8

Posted:

17.06.2025

Expiry Date:

01.08.2025

Job Description:

Competitive salary with unlimited bonus potential

We are looking for experienced Assistant Managers to join our successful teams in our branches. Assisting the branch manager in coaching and developing a team of consultants, you will lead by example, ensuring that the company’s high standards are maintained. You will draw upon your supervisory experience to support the branch manager in the day-to-day operation of the branch by motivating the team to deliver exceptional customer service in order to maximise sales and overall profitability.

You will be passionate about finding every customer their ideal holiday. Provided with ongoing training, you will be equipped with specialist knowledge to confidently advise on an extensive range of holiday packages and tailor-made holiday experiences, as well as a range of ancillary and insurance products, to achieve both individual and team sales targets.

Exceptional customer service experience is required as our customers are at the forefront of everything we do.

What will be your key responsibilities?

• Maximising sales, whilst assisting the branch manager to ensure the overall profitability of the branch
• Assisting with the effective day-to-day operation of the retail branch and foreign exchange bureau
• Assisting with the supervision, coaching, and development of branch staff
• Identifying and meeting customers’ needs by providing exceptional customer service at all times
• Participating in promotional events and activities to increase exposure of the branch
• Using social media to promote offers, generate customer engagement, and sales leads
• Leading by example in achieving individual sales targets and objectives
• Assisting and supporting the branch manager to achieve maximum staff productivity while ensuring staff motivation is maintained
• Ensuring that excellent customer service is provided at all times
• Attending managers' meetings, conferences, and other promotional events as required
• Performing administrative duties effectively
• Undertaking any other duties that may fall into the job criteria
• Conforming with all company policies and procedures, including health and safety
• Treating all employees, customers, and suppliers with dignity and respect

What competencies are we looking for?

• Ability to coach, develop, and motivate a team
• Ability to work towards individual and team sales targets
• Excellent communication and customer service experience
• Good accuracy and numerical skills with the ability to understand and interpret financial statistics
• Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business
• Ability to assist with the development of employees to maximize job satisfaction and performance

What experience are we looking for?

• At least 2 years’ experience as a Travel Consultant
• Passionate about travel and tourism
• Excellent travel product knowledge with a good working knowledge of tour operator systems
• Good sales and presentation skills
• Problem solving
• Good leadership skills and experience of working within a supervisory role
• Good organizational and time-management skills
• A recognized travel qualification (desirable)