Assistant Manager - 40 Hours - Sweaty Betty

WOLVERINE; Kingston upon Thames; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in branded footwear and apparel seeks an Assistant Manager to support store operations and enhance customer experiences. This role involves motivating the team, driving sales, and ensuring compliance with company policies. Ideal for those looking to grow in retail management, the position offers flexibility and a chance to work in a dynamic environment.

Qualifications

• Experience in a fast-paced, customer-facing environment.
• Leadership or supervisory experience preferred but not required.
• Availability to work mornings, evenings, weekends, and holidays.

Responsibilities

• Support store operations and resolve issues.
• Drive sales and develop a cohesive, motivated staff.
• Create authentic, memorable customer interactions.

Skills

Customer service

Leadership

Flexibility

Self-motivation

Multi-tasking

Education

High School diploma or equivalent

Job description

Current employees, please apply in Workday.

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint spanning approximately 200 countries and territories, Wolverine Worldwide is dedicated to advancing a diverse portfolio of brands including Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty, and Wolverine. Our success is driven by our mission: to empower, engage, and inspire our consumers every step of the way.

Role Overview

As an Assistant Manager, you will support store operations, resolve issues, and innovate ways to enhance the customer experience. You will partner with the Store Manager to lead the team, drive sales, and develop a cohesive, motivated staff capable of delivering memorable experiences to our customers. This role offers opportunities for growth within the company and is ideal for those interested in retail management.

Key Responsibilities

1. Be a role model: Motivate and engage your team to embody brand values daily, fostering an inclusive and positive work environment that celebrates success.
2. Deliver outstanding customer service: Demonstrate exemplary behaviors to all customers and team members.
3. Drive sales and standards: Assist in sales growth, maintain standards, and ensure compliance with policies and procedures.
4. Effective communication: Maintain clear communication on the sales floor and behind the scenes, developing relationships within the business, with customers, and community partners.
5. Marketing collaboration: Partner with the Store Manager to develop innovative marketing ideas.
6. Stock and visual management: Take ownership of stock control and visual merchandising, contributing to store KPIs.
7. Product knowledge and training: Educate your team and advise customers as a product expert.
8. Foster a positive environment: Promote teamwork, accountability, and inclusivity.
9. Operational support: Assist in opening/closing the store, cash handling, stock management, and maintaining store presentation.
10. Customer experience: Create authentic, memorable customer interactions.
11. Compliance: Adhere to health and safety and company policies.

Qualifications and Skills

• Experience in a fast-paced, customer-facing environment.
• Leadership or supervisory experience preferred but not required.
• Flexible and adaptable to changing environments.
• Availability to work mornings, evenings, weekends, and holidays.
• Passion for our brands and lifestyles.
• Self-motivated and ambitious to achieve and exceed targets.
• Ability to manage multiple tasks under pressure.

Working Conditions

• Retail environment.

Additional Requirements

• High School diploma or equivalent.