Assistant Manager (37.5 hours)

Space NK Limited; Greater London; Híbrido; GBP 26.000 - 34.000; Jornada completa

Descripción de la vacante

Space NK Limited in London is seeking an Assistant Manager to support the Store Manager in maximizing sales and profitability while developing and retaining a high performing team. The role focuses on delivering a customer-first experience and coaching the team to excel in daily operations.

You will analyse commercial reports to spot opportunities, manage payroll spend through effective scheduling, ensure stock accuracy, and drive targets such as ATV, AUS and conversion.

Formación

• Customer-first mindset and ability to coach a team
• Ability to read and analyse commercial reports to drive opportunities
• Strong leadership to motivate and develop high performing teams
• Excellent communication and relationship-building skills

Responsabilidades

• Deliver consistent product training and unbiased customer advice
• Exceed sales targets and contribute to acquisition targets
• Assist Store Manager with payroll spend and scheduling
• Maintain stock accuracy and adhere to stock handling policies
• Monitor daily/weekly/monthly targets (ATV, AUS, conversion) and drive toward goals
• Analyse business reports to review performance and opportunities
• Support recruitment and retention of diverse, customer-focused staff
• Foster an inclusive, welcoming environment and provide constructive feedback

Conocimientos

Customer focus

Leadership

Business analysis

KPI awareness

Communication

Prioritisation

Integrity

Descripción del empleo

If you love beauty, you’re in the right place.

As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.

Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.

Assistant Manager Overview

The Assistant Manager's main responsibility is to support the Store Manager to maximise sales and profitability whilst developing and retaining a high performing team.

About you

• Able to deliver a ‘customer first’ experience, demonstrating the leadership to coach and motivate the team
• Able to understand and analyse commercial reports to drive business opportunities
• Able to identify key performance behaviours and competencies within the team
• Able to build strong working relationships with support office departments
• Strong communication skills
• Strong prioritising and organisational skills
• Values honesty and integrity in working relationships

Role Responsibilities

• Ensuring consistent product training and knowledge to provide unbiased customer advice
• Exceeding sales targets and the company acquisition target for N.dulge
• Assisting the Store Manager in managing payroll spend within budget through effective scheduling and people planning
• Managing stock file accuracy – adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
• Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
• Confidently analysing all available business reports to review weekly, monthly and yearly
• Assisting the Store Manager by supporting recruitment and retaining diverse teams that supports our ‘customer first’ experience
• Creating an inclusive, welcoming, and approachable environment for employees to thrive in
• Confidently delivering feedback and managing performance in line with Company processes
• Leading, motivating, and inspiring the team – be a role model!

Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK. If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.