Assistant Manager

Space NK Limited; London Borough of Wandsworth; On-site; GBP 32,000 - 42,000; Full time

Job summary

Space NK Limited in London is seeking a Store Manager to lead a high-performing team and uphold our customer-first shopping experience across stores, online and loyalty initiatives.

You will drive sales, support payroll budgeting, train staff, analyse performance reports, and build strong cross-functional relationships to maintain exceptional service standards.

Responsibilities

• Ensuring consistent product training and knowledge to provide unbiased customer advice
• Exceeding sales targets and the company acquisition target for N.dulge
• Assisting the Store Manager in managing payroll spend within budget through effective scheduling and people planning
• Managing stock file accuracy - adhering to stock policies to ensure stock accuracy and minimise stock loss
• Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis
• Confidently analysing business reports to review weekly, monthly and yearly
• Assisting the Store Manager by supporting recruitment and retaining diverse teams
• Creating an inclusive environment for employees to thrive in
• Delivering feedback and managing performance in line with Company processes
• Leading, motivating, and inspiring the team and coaching to deliver a 'customer first' experience
• Understanding and analysing commercial reports to drive business opportunities
• Identifying key performance behaviours within the team
• Building strong relationships with support office departments
• Strong communication, prioritising and organisational skills
• Valuing honesty and integrity in working relationships
• As the ultimate curator of 100+ beauty brands, Space NK is a go-to destination for worldwide beauty discovery
• Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community with the customer at heart.

Job description

• Ensuring consistent product training and knowledge to provide unbiased customer advice
• Exceeding sales targets and the company acquisition target for N.dulge
• Assisting the Store Manager in managing payroll spend within budget through effective scheduling and people planning
• Managing stock file accuracy - adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
• Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
• Confidently analysing all available business reports to review weekly, monthly and yearly
• Assisting the Store Manager by supporting recruitment and retaining diverse teams that supports our 'customer first' experience
• Creating an inclusive, welcoming, and approachable environment for employees to thrive in
• Confidently delivering feedback and managing performance in line with Company processes
• Leading, motivating, and inspiring the team - be a role model!
  Able to deliver a 'customer first' experience, demonstrating the leadership to coach and motivate the team
• Able to understand and analyse commercial reports to drive business opportunities
• Able to identify key performance behaviours and competencies within the team
• Able to build strong working relationships with support office departments
• Strong communication skills
• Strong prioritising and organisational skills
• Values honesty and integrity in working relationships
  As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go‑to destination for worldwide beauty discovery.

Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.