Assistant Manager

Recall UK Ltd; Watford; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Work / Life Balance

Career growth

Bonuses

Job summary

Recall UK Ltd in Watford is seeking an Assistant Manager to lead a small customer-facing team, driving sales and delivering outstanding service.

You will handle enquiries in person and by phone, guide customers to the right choices, and manage administration to keep accounts running smoothly. The role requires a hands-on leader who can motivate staff and maintain high standards.

Qualifications

• Experience delivering high levels of customer service.
• Proven ability to drive sales and meet targets.
• Excellent communication and organisation.

Responsibilities

• Lead small team to achieve sales targets.
• Handle inquiries face-to-face and by phone.
• Deliver outstanding customer service.
• Assist with admin and account management.
• Represent the site in the manager's absence.

Skills

Sales & Customer Service

Team Leadership

Communication

Problem Solving

Education

GCSE Maths & English

Tools

POS Systems

Job description

The Company – Assistant Manager – Customer Facing Environment

An expanding business that thrives on putting the customer first. They are setting new standards in their environment for both their customers and employees.

This is a unique environment and they are looking for an assistant manager with excellent sales and customer service skills it could be from a Retail Sales, Hospitality, Financial, automotive or rental background as long as you can manage and motivate your small team to excel in customer service and sales.

The Job Role – Assistant Manager – Customer Facing Environment

This is a customer service and sales environment in which you will be responsible for managing a small team who thrive on success.

• To deliver and exceed sales targets and profitability.
• You will be expected to be able to deliver outstanding customer service
• Handle customer enquiries both over the phone and face to face.
• Be the expert in the environment and guide customers to make the right choice in their purchase.
• Complete administration duties to ensure the effective running of customer accounts.
• Delivering the standards needed to make a great impression at every point along our customer’s journey.
• Develop and motivate your team to succeed and surpass Sales and service targets.

You will manage the site in the managers absence to deliver the same high standards

The Ideal Candidate – Assistant Manager – Customer Facing Environment

• To deliver exceptional customer service and focus their behaviors on delivering sales targets.
• You will be outgoing, someone who is instantly likeable and drives sales.
• Providing help, advice and showing a real interest in your customer’s needs and requirements.
• To strive to provide outstanding customer service and exceed expectations.
• You will be an excellent communicator, who is organised and able to work under pressure.
• You will be computer literate with GCSE (or equivalent) Maths and English A-C.
• If you are and you have gained experience at a similar level in retail, sales or customer service you could have the skills we are looking for.

Company Benefits

Day to day there will be plenty to keep you busy but in return for you hard work they offer:

• A Great Work / Life Balance.
• A great place to work – As established growing business that will allow you to grow your career.
• Quarterly bonus schemes – the more you achieve the more you earn and an annual company bonus
• 28 days holiday including bank holidays - rising with service