Assistant Manager

TN United Kingdom; Urmston; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a vibrant and dynamic team as an Assistant Manager at a leading lounge, where your passion for hospitality will shine. In this role, you'll support the General Manager in creating memorable experiences for customers while managing daily operations. With a focus on team engagement and customer feedback, you'll help drive sales and establish the lounge as a top community destination. This position offers a unique opportunity to showcase your leadership skills in a rewarding environment that values personal development and career progression. If you're ready to take on a challenging yet fulfilling role, this is the perfect fit for you!

Benefits

Overtime pay for extra hours

Staff food on every shift

50% staff discount outside working hours

28 days holiday (pro rata)

Enhanced maternity and paternity pay

Exclusive staff events

Company pension scheme

Long service awards

Power over your pay with Wagestream

Opportunities for personal development

Qualifications

• Experience as an Assistant Manager or Supervisor in hospitality.
• Strong literacy and attention to detail for reporting KPIs.

Responsibilities

• Support daily operations and maintain high standards.
• Drive sales and ensure customer satisfaction.

Skills

Team Management

Customer Service

Sales Building

Communication Skills

Attention to Detail

Job description

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Assistant Manager - Lounge

Lounges are special places, made so by the brilliant people who run them. As an Assistant Manager, you'll support the General Manager in maintaining that brilliance, delivering 14 great shifts to ensure every customer leaves happy. You'll assist with the daily operations of the Lounge, including rotas, team engagement, and customer feedback. Your standards will match ours, but your approach will be unique — you do it your way. Brilliant!

Key responsibilities include driving sales, team retention, training, customer service, and maintaining high standards. You aim for your Lounge to be the community's top destination. This role is challenging but rewarding if you've got the passion and resilience.

The Good Stuff

• Overtime pay for hours worked over contracted hours
• Staff food on every shift
• 50% staff discount outside working hours from day one
• 28 days holiday (including Bank Holidays), pro rata
• Enhanced maternity and paternity pay after 2 years of service
• Exclusive staff events like Loungefest
• Competitions and incentives, including trips with suppliers
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Support via the Licensed Trade Charity
• Opportunities for personal development and career progression
• Tips shared equally based on hours worked
• Christmas and Boxing Day off

What you'll bring

• Experience as an Assistant Manager, Deputy Manager, or Supervisor in restaurants, bars, cafes, or coffee shops
• Experience in a bar environment with food and drinks preparation
• A passion for hospitality and talent for managing people
• Driven and persistent in overcoming challenges
• Strong literacy and attention to detail for reporting KPIs
• Excellent communication skills to build rapport and trust
• Self-motivated, able to work at pace with limited supervision under pressure
• Knowledge of sales building, forecasting, HR, recruitment, and NPS best practices

Follow us on LinkedIn or @life.at.loungers on TikTok and Instagram to learn more about us.