Assistant Manager

Scotsman Hospitality; St Andrews; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Wagestream

30% food and cinema discounts acrossSc

Quarterly bonus

Staff meals on duty

Flexible working opportunities

Scotsman Steps training programme

Head Office Development Days

Refer a Friend Scheme

TRONC tips

Job summary

The Scotsman Group is seeking an enthusiastic Assistant Manager to support daily venue operations alongside the General Manager. You will lead a motivated team, ensure exceptional customer service, and drive efficiency and sales across a busy hospitality venue.

We are looking for leaders who can multitask, communicate clearly, and adapt to evenings, weekends, and holidays. This role offers development opportunities within our expanding Scottish portfolio.

Qualifications

• Hospitality experience in a customer-facing environment.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Ability to multitask and work under pressure.
• Flexible to cover evenings, weekends and holidays.

Responsibilities

• Support the General Manager in overseeing daily venue operations, including staffing, service, and customer satisfaction.
• Lead and motivate the team to deliver outstanding service and meet business goals.
• Handle customer inquiries, complaints, and feedback, ensuring swift and effective resolution.
• Assist in training, mentoring, and developing staff to maintain high standards.
• Oversee inventory, stock management, and ordering, ensuring the venue is fully operational.
• Manage cash handling, financial transactions, and daily banking procedures.
• Ensure compliance with health, safety, and licencing regulations.
• Contribute to the implementation of marketing strategies and promotions to drive footfall and revenue.
• Assist with performance monitoring, reporting, and driving sales growth.
• Step into the General Manager role as needed during their absence.

Skills

Leadership

Communication

Multi-tasking

Customer service

Flexibility

Job description

About Us

The Scotsman Group is one of Scotland’s leading hospitality companies, managing a diverse portfolio of bars, restaurants, hotels, and entertainment venues. We are dedicated to providing exceptional experiences for our guests and customers, and we’re looking for an enthusiastic and motivated Assistant Manager to join our team.

Position Overview

As an Assistant Manager, you will play a key role in supporting the day-to-day operations of your assigned venue. Working closely with the General Manager, you will ensure the highest levels of customer service, operational efficiency, and team performance, contributing to the success of the business.

Key Responsibilities

• Support the General Manager in overseeing daily venue operations, including staffing, service, and customer satisfaction
• Lead and motivate the team to deliver outstanding service and meet business goals
• Handle customer inquiries, complaints, and feedback, ensuring swift and effective resolution
• Assist in training, mentoring, and developing staff to maintain high standards
• Oversee inventory, stock management, and ordering, ensuring the venue is fully operational
• Manage cash handling, financial transactions, and daily banking procedures
• Ensure compliance with health, safety, and licencing regulations
• Contribute to the implementation of marketing strategies and promotions to drive footfall and revenue
• Assist with performance monitoring, reporting, and driving sales growth
• Step into the General Manager role as needed during their absence
  

What We’re Looking For

• Proven experience in hospitality, retail, or a similar customer-facing environment
• Strong leadership and people management skills
• Excellent communication and interpersonal skills
• Ability to multitask and work well under pressure in a fast-paced environment
• A customer-first mindset with a commitment to delivering exceptional service
• Flexibility to work evenings, weekends, and holidays as required.
• Knowledge of food, beverage, or hotel operations is an advantage
• A proactive and results-driven approach to managing business operations
  

What We Offer

• TRONC electronic tips – Our staff keep 100% of tips earned in venues.
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off of food and cinema tickets in all of our venues across Scotland.
• Quarterly bonus payment.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Staff meals on duty.
• Flexible working opportunities.
• Career development through our Scotsman Steps training programme.
• Head Office Development Days.
• Refer a Friend Scheme.