Assistant Manager — Hospitality Ops, Flexible Hours

Scotsman; Glasgow; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

TRONC electronic tips

Wagestream

30% off of food and cinema tickets in:

Quarterly bonus payment

Hotel and Apartment discounts

Access to Scotsman Perks Benefits Port

Staff meals on duty

Flexible working opportunities

Career development through Scotsman}

Job summary

The Scotsman Group in Scotland is seeking an enthusiastic Assistant Manager to support day-to-day venue operations, working alongside the General Manager to deliver exceptional guest experiences.

You will lead and develop the team, manage service quality, handle customer inquiries, and help with stock, cash handling, and health and safety compliance.

This role offers career development, flexible working, staff meals, and access to staff perks across our venues.

Qualifications

• Proven experience in hospitality, retail, or similar customer-facing environment.
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and work under pressure in a fast-paced setting.
• Customer-first mindset with a commitment to delivering excellent service.
• Flexibility to work evenings, weekends and holidays as required.
• Knowledge of food, beverage, or hotel operations is advantageous.
• Proactive and results-driven approach to managing business operations.

Responsibilities

• Support the General Manager in overseeing daily venue operations, including staffing, service, and customer satisfaction.
• Lead and motivate the team to deliver outstanding service and achieve business goals.
• Handle customer inquiries, complaints, and feedback, ensuring swift resolution.
• Assist in training, mentoring, and developing staff to maintain high standards.
• Oversee inventory, stock management, and ordering, ensuring the venue is fully operational.
• Manage cash handling, financial transactions, and daily banking procedures.
• Ensure compliance with health, safety, and licensing regulations.
• Contribute to marketing strategies and promotions to drive footfall and revenue.
• Assist with performance monitoring, reporting, and driving sales growth.
• Step into the General Manager role as needed during their absence.

Skills

Leadership

Customer service

Communication skills

Multitasking

People management

Flexibility

Job description

The Scotsman Group in Scotland is seeking an enthusiastic Assistant Manager to support day-to-day venue operations, working alongside the General Manager to deliver exceptional guest experiences.

You will lead and develop the team, manage service quality, handle customer inquiries, and help with stock, cash handling, and health and safety compliance.

This role offers career development, flexible working, staff meals, and access to staff perks across our venues.