Assistant Manager

Scotsman; Glasgow; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

TRONC electronic tips

Wagestream

30% off of food and cinema tickets in:

Quarterly bonus payment

Hotel and Apartment discounts

Access to Scotsman Perks Benefits Port

Staff meals on duty

Flexible working opportunities

Career development through Scotsman}

Job summary

The Scotsman Group in Scotland is seeking an enthusiastic Assistant Manager to support day-to-day venue operations, working alongside the General Manager to deliver exceptional guest experiences.

You will lead and develop the team, manage service quality, handle customer inquiries, and help with stock, cash handling, and health and safety compliance.

This role offers career development, flexible working, staff meals, and access to staff perks across our venues.

Qualifications

• Proven experience in hospitality, retail, or similar customer-facing environment.
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and work under pressure in a fast-paced setting.
• Customer-first mindset with a commitment to delivering excellent service.
• Flexibility to work evenings, weekends and holidays as required.
• Knowledge of food, beverage, or hotel operations is advantageous.
• Proactive and results-driven approach to managing business operations.

Responsibilities

• Support the General Manager in overseeing daily venue operations, including staffing, service, and customer satisfaction.
• Lead and motivate the team to deliver outstanding service and achieve business goals.
• Handle customer inquiries, complaints, and feedback, ensuring swift resolution.
• Assist in training, mentoring, and developing staff to maintain high standards.
• Oversee inventory, stock management, and ordering, ensuring the venue is fully operational.
• Manage cash handling, financial transactions, and daily banking procedures.
• Ensure compliance with health, safety, and licensing regulations.
• Contribute to marketing strategies and promotions to drive footfall and revenue.
• Assist with performance monitoring, reporting, and driving sales growth.
• Step into the General Manager role as needed during their absence.

Skills

Leadership

Customer service

Communication skills

Multitasking

People management

Flexibility

Job description

About Us:

The Scotsman Group is one of Scotland’s leading hospitality companies, managing a diverse portfolio of bars, restaurants, hotels, and entertainment venues. We are dedicated to providing exceptional experiences for our guests and customers, and we’re looking for an enthusiastic and motivated Assistant Manager to join our team.

Position Overview:

As an Assistant Manager, you will play a key role in supporting the day-to-day operations of your assigned venue. Working closely with the General Manager, you will ensure the highest levels of customer service, operational efficiency, and team performance, contributing to the success of the business.

Key Responsibilities:

• Support the General Manager in overseeing daily venue operations, including staffing, service, and customer satisfaction
• Lead and motivate the team to deliver outstanding service and meet business goals
• Handle customer inquiries, complaints, and feedback, ensuring swift and effective resolution
• Assist in training, mentoring, and developing staff to maintain high standards
• Oversee inventory, stock management, and ordering, ensuring the venue is fully operational
• Manage cash handling, financial transactions, and daily banking procedures
• Ensure compliance with health, safety, and licencing regulations
• Contribute to the implementation of marketing strategies and promotions to drive footfall and revenue
• Assist with performance monitoring, reporting, and driving sales growth
• Step into the General Manager role as needed during their absence

What We’re Looking For:

• Proven experience in hospitality, retail, or a similar customer-facing environment
• Strong leadership and people management skills
• Excellent communication and interpersonal skills
• Ability to multitask and work well under pressure in a fast-paced environment
• A customer-first mindset with a commitment to delivering exceptional service
• Flexibility to work evenings, weekends, and holidays as required.
• Knowledge of food, beverage, or hotel operations is an advantage
• A proactive and results-driven approach to managing business operations

What We Offer:

• TRONC electronic tips – Our staff keep 100% of tips earned in venues.
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off of food and cinema tickets in all of our venues across Scotland.
• Quarterly bonus payment.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Staff meals on duty.
• Flexible working opportunities.
• Career development through our Scotsman Steps training programme.
• Head Office Development Days.
• Refer a Friend Scheme.