Assistant Manager

JR United Kingdom; Southampton; On-site; GBP 30,000 - 40,000; Full time

Job summary

An exciting opportunity for an Assistant Manager at Optical Express in Southampton, ideal for candidates with retail or healthcare experience. This role involves leading a team, ensuring high standards of patient care, and providing ongoing training and development. Join a global organization committed to excellence and patient satisfaction.

Benefits

Competitive salary with bonus potential

Free Laser Eye and Intraocular Lens Surgery

Discounts on prescription eyewear and sunglasses

Generous family & friends discount

On-going training and development opportunities

Qualifications

• Experience leading a diverse team in retail or clinical settings.
• Hands-on approach with a focus on customer service.
• Ability to manage performance and maintain high service standards.

Responsibilities

• Lead a team of Patient Advisors to ensure optimal patient outcomes.
• Manage clinic workload and support colleague development.
• Deputise for the Clinic Manager as needed.

Skills

Leadership

Customer-centric approach

Excellent communication

Job description

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For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

An exciting opportunity has arisen for an ambitious Assistant Manager to join the leadership team in our Southampton hospital. This role would be well suited to someone with existing high end retail or healthcare experience, or a current high performing individual with a background in optical sales who is looking to take the next step in their career. It will provide the successful candidate with the opportunity to develop their skills across a broad remit and disciplines.

You will be responsible for setting and maintaining world class standards throughout the clinic.

The main aspects of the role -

• Leading a team of outstanding Patient Advisors to deliver the best possible outcomes for our patients
• Ensuring that all colleagues have the right support in place to excel and develop their skills
• Effectively manage the clinic workload, and ensuring diaries are managed in advance
• Deputise for Clinic Manager

The successful candidate will have experience of -

• Leading a diverse team, preferably within a retail or clinical setting
• Hands-on and customer-centric approach
• Delivery against recognised industry standards
• Developing a multi-disciplinary team to meet the levels of service and activity expectations
• Leadership with incidents, safeguarding, referrals and complaints
• Monitoring SLA's and escalation as required
• Managing the performance of the team to deliver the highest calibre of clinical and customer service at all times
• Maintaining relationships with the senior leadership team
• Confidence and integrity to operate with the utmost discretion
• Excellent communication and presentation skill

What’s in it for you?

• Competitive salary with excellent bonus potential
• Free Laser Eye and Intraocular Lens Surgery
• Discounts on prescription eyewear and sunglasses
• Generous Optical Express family & friends discount
• On-going training and development opportunities

Please apply now by uploading your CV.

This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer.