Assistant Manager

Nu-Stock – SBD; Scunthorpe; On-site; GBP 24,000 - 32,000; Full time

Job summary

Nu-Stock – SBD is hiring for a vital customer service role within their branch in Scunthorpe. The position demands a motivational leader who can maintain high standards of service, oversee stock management, and support team development. Ideal candidates will have trade experience and possess exceptional communication and organizational skills.

Qualifications

• Experience in a trade or customer service environment.
• Full driving license required.

Responsibilities

• Identify and pick stock items for customers promptly.
• Load and deliver products professionally.
• Maintain relationships with customers and manage inventory.

Skills

Customer service

Problem-solving

Communication

Team management

Job description

Days and Hours of Work: 42 hours per week / Monday-Friday & 2 Saturdays per month

Reports To: Branch Manager

Job Purpose:

To consistently deliver the highest levels of customer service and foster a culture of excellence within the branch.

Key Accountabilities:

1. Identify and pick stock items for customers promptly.
2. Load and deliver products professionally and efficiently.
3. Maintain excellent relationships with customers.
4. Keep accurate records of sales and deliveries.
5. Control stock levels and inform management when stock is needed.
6. Maintain the branch vehicle's condition by checking and reporting concerns.
7. Ensure daily banking is completed, and all cash is deposited or secured at close of business, following company procedures.
8. Delegate responsibilities appropriately with accountability and follow-up.
9. Provide cover in the absence of the Branch Manager.
10. Support the Branch Manager in ensuring staff meet or exceed activity standards and that the branch is adequately staffed.
11. Assist in implementing sales and marketing plans to support business growth.
12. Contribute to the branch action plan to maintain existing business and acquire new clients.
13. Collaborate with colleagues within the company, group, and wider community.
14. Adhere to all company policies, procedures, and ethical standards.
15. Assist in training and performance reviews, supporting team development.
16. Maintain high standards of cleanliness and organization within the branch.
17. Follow safe work practices and use personal safety devices as appropriate.

Key Experiences and Skills Required:

1. Experience in a trade environment.
2. Experience in customer service roles.
3. Demonstrated high levels of customer service.
4. Experience handling cash transactions.
5. Full driving license.
6. Desirable: Knowledge of the local area and road system, PC literacy, ability to follow instructions, some knowledge of the construction industry, team management experience.

Personal Attributes:

1. Action-oriented with problem-solving skills.
2. Effective communication skills at all levels.
3. High standards and motivation to improve quality.
4. Integrity, honesty, and loyalty.
5. People management and stakeholder engagement skills.
6. Positive team attitude, reliability, and consistency.
7. Leadership qualities and ability to inspire and drive change.
8. Ability to delegate, provide feedback, and communicate responsibilities.
9. Results-driven, decisive, and confident in addressing challenges and opportunities.

Additional Notes: If you are not a passport holder of the country for the vacancy, a work permit may be required. Please refer to our blog for more information. Do not provide bank or payment details when applying. All applications should be submitted via the 'Apply now' button. Created on 22/06/2025 by TN United Kingdom.