Assistant Manager

TN United Kingdom; Orpington; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a motivated individual to support the Store Manager in daily operations. This role involves driving sales, providing excellent customer service, and ensuring store standards are met. The ideal candidate will possess strong communication skills and IT proficiency, contributing to a dynamic team environment. With opportunities for personal development and a focus on career progression, this position offers a chance to grow within a leading global retailer in the sports and outdoor industry. Join a team that values innovation and customer focus!

Benefits

Discretionary Bonus Scheme

Staff Discount

Pension Scheme

Personal Development Opportunities

Qualifications

• Strong communication skills are essential for customer service.
• Proficiency in Microsoft Office applications is required.

Responsibilities

• Assist the Store Manager in daily operations and achieving KPIs.
• Provide exceptional customer service and handle inquiries professionally.
• Analyze store data to drive sales and maintain store standards.

Skills

Verbal Communication

Written Communication

IT Proficiency (Microsoft Outlook, Word, Excel)

Job description

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Company Overview

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets worldwide.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019. The company continues to grow both in the UK and internationally.

Our Vision

We aim to be the leading global omnichannel retailer in the sports and outdoor industry. To achieve this, we strive to be a people-led, innovative, and customer-focused organization that provides operational excellence and explores new growth areas.

Role Overview

In this role, you will assist the Store Manager in the daily operations of the store. You will take ownership of various duties, ensure the achievement of store KPIs, and motivate the team to drive sales and deliver exceptional customer service. In the absence of the Manager, you will be the first point of contact, maintaining store standards and exceeding targets.

Key Responsibilities

1. Provide considerate and responsible service to customers throughout their visit.
2. Handle inquiries and complaints professionally, resolving issues promptly.
3. Maintain personal appearance and dress standards as per company guidelines.
4. Understand and utilize the Customer Service measuring programme and Customer Satisfaction Surveys.
5. Achieve and exceed sales targets.
6. Interpret relevant Oracle reports effectively.
7. Utilize in-store devices and encourage the team to do the same.
8. Analyze store data such as Footfall, ATV, and Conversion rates using the dashboard.
9. Engage customers with visual merchandising techniques to promote sales.
10. Ensure weekly briefs are communicated and actioned.
11. Price merchandise correctly, update prices as needed, and display POS appropriately.
12. Keep stock displays clean and presentable at all times.

Training & Development

1. Develop internal staff and promote career progression within the group.
2. Monitor staff development through the Training and Development site and e-assessments.
3. Assist with recruitment, inductions, and staff training.
4. Prioritize management development via the Trainee Management Academy.

Skills, Experience & Knowledge

1. Strong verbal and written communication skills.
2. IT proficiency in Microsoft Outlook, Word, and Excel.

Employee Benefits

• Discretionary Bonus Scheme
• Staff Discount on JD Group and partner brands
• Pension Scheme
• Opportunities for personal development and learning

Due to high application volumes, if you do not hear back within two weeks, please consider your application unsuccessful. Candidates meeting the criteria will be contacted for an initial meeting with the talent team and, if shortlisted, invited for an interview with the hiring manager.