Assistant Manager

Crew Clothing Norwich; Norwich; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Uniform contribution

Pension plan (future-focused)

Referral program

Professional development

Empowering culture

Job summary

Crew Clothing Norwich is seeking an Assistant Manager for a full-time role to support the store leadership in delivering exceptional service and achieving sales goals. The 37.5-hour week focuses on coaching the team, maintaining visual standards, and creating a welcoming shopping experience for customers.

You will drive product knowledge, support multi-channel shopping initiatives, and ensure excellent store operations while upholding the brand's lifestyle values.

Qualifications

• Excellent customer service and communication abilities.
• Experience in retail industry is essential.
• Desirable: good IT skills.
• Desirable: experience of working in a luxury fashion brand.

Responsibilities

• Achieve sales targets by demonstrating passion for the product and the brand.
• Provide accurate information about our product including features, benefits and stock availability.
• Promote our multi-channel shopping options to ensure maximum customer satisfaction.
• Provide an inviting and welcoming atmosphere for our customers.
• Process sales transactions with care and in line with company guidelines.
• Demonstrate flexibility in order to meet the needs of the store.

Skills

Customer service

Good communication

Retail experience

Tools

POS systems

Job description

Assistant Manager - Full Time

37.5 hours per week

At Crew Clothing, we believe clothes are about so much more than “just clothes”. Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style. These are clothes for life’s best moments.

We believe in collaboration, kindness and creativity, in celebrating our successes and championing our customer at every step of the way. From ’93 to now, people have been at the heart of everything we do. It’s in our name – Crew.

Purpose of the role:

To assist the manager in driving consistent improvement to the stores sales, KPI’s and all other areas of measured success. To help recruit, retain, motivate and develop the team to drive the success of the store. To maintain exceptional visual merchandising standards throughout the store and create a shopping experience that delights our customers every time.

Responsibilities:

• Achieve sales targets by demonstrating passion for the product and the brand
• Provide accurate information about our product to the customer including features and benefits and stock availability
• Promote our multi-channel shopping options to ensure maximum customer satisfaction
• Provide an inviting and welcoming atmosphere for our customers
• Process sales transactions with care and in line with company guidelines
• Demonstrate flexibility in order to meet the needs of the store

Key Skills and Experience:

Essential

• Customer service focused
• Good communication skills
• Experience in retail industry

Desirable

• Good IT skills
• Experience of working in a luxury fashion brand

Benefits:

• Uniform Contribution:Dress for success with our uniform contribution, ensuring you look and feel professional without the extra cost.
• Future-Focused Pension Plan:Invest in your future with our comprehensive pension plan designed to provide you with peace of mind for the years to come.
• Rewarding Referral Program:Bring your friends on board and be rewarded! Our referral program recognises the power of your recommendations and rewards you for contributing to our team’s growth.
• Comprehensive Professional Development:Elevate your career and reach your full potential.
• Empowering Work Environment:Thrive in our supportive and rewarding culture that celebrates your achievements and fosters your personal and professional growth

Compensation: Competitive salary