Assistant Manager

Halfords; Northallerton; On-site; GBP 33,000 - 44,000; Full time

Benefits offered by this job

OTE up to £44,200

Base salary £33,000–£36,000

Uncapped monthly bonus

5-day week with alternate Saturdays

Job summary

National Tyres and Autocare, part of the Halfords family, seeks an Assistant Manager to work with the Centre Manager in a busy workshop environment. You’ll lead teams, drive profitability, and ensure an excellent customer experience across service and sales.

The role requires hands-on mechanical knowledge or management experience, coaching skills, and a full driving licence. Excellent progression and training are offered.

Qualifications

• Proven ability to deliver high levels of customer satisfaction through effective management and leadership.
• Coaching, training, and developing colleagues in the moment.
• Strong technical/mechanical knowledge, Level 2/3 Light Vehicle Maintenance (or equivalent).
• Solid understanding of workshop operations, diagnostics, and vehicle maintenance processes.
• Bring your own tools and put them to use in a busy workshop.
• Experience maintaining Health & Safety standards.

Responsibilities

• Manage alongside the Centre Manager to drive profitability and customer experience.
• Supervise workshop activity and support technicians.
• Contribute to daily sales and customer service goals.

Skills

Customer satisfaction

Leadership

Coaching and developing

Time management

Communication

Health & Safety

IT literacy

Driving licence

Education

Level 2/3 Light Vehicle Maintenance

Job description

Ready for the next step in management with the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits, and an uncapped bonus scheme! As an Assistant Manager, you’ll work alongside the Centre Manager to provide productive management and leadership, driving profitability, with firm focus on the customers journey. You will have had previous hands‑on experience as a mechanic or management experience in a similar environment as you will be dividing your time between the workshop, working alongside the technicians, and assisting the Centre Manager with daily sales and customer service. If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long‑term career with excellent progression and training schemes, this really could be the perfect opportunity for you.

Benefits Include

• On‑target earnings up to £44,200
• Comprising a base salary of £33,000 - £36,000
• An uncapped monthly bonus scheme with average additional earnings of £8,200 per year.
• 5 days a week (alternate Saturdays and closed on Sundays)
• Earn extra with our refer a friend scheme – T&C’s Apply.

What We’re Looking For

• Proven ability to deliver high levels of customer satisfaction through effective management and leadership
• Experience in coaching, training, and developing colleagues in the moment
• Strong technical/mechanical knowledge, ideally supported by a Level 2 or Level 3 qualification in Light Vehicle Maintenance (or equivalent experience)
• Solid understanding of workshop operations, diagnostics, and vehicle maintenance processes
• Bring your own set of tools and put them to great use in a busy, well‑equipped workshop
• Experience of maintaining compliance with Health & Safety standards
• Excellent verbal and written communication skills
• IT proficient, with the ability and willingness to learn in‑house systems
• Strong organisational and time management skills
• Full, valid driving licence

National Tyres and Autocare is part of the Halfords family. We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest Automotive service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.