Assistant Manager

Halfords; Dorchester; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

5 days a week

Refer a friend bonus

Discounts on products

Pension scheme

Health cash plan

Share save scheme

Hybrid training options

Job summary

Halfords in Dorchester is seeking an Assistant Manager to work alongside the Centre Manager, delivering hands-on leadership in the workshop and driving daily sales and customer service. You’ll split time between technicians and management tasks, focusing on profitability and the customer journey.

Ideal candidates will have hands-on mechanic experience or management experience in a similar environment, plus a Level 2/3 in Light Vehicle Maintenance or equivalent.

Qualifications

• Proven ability to deliver high levels of customer satisfaction through effective management and leadership.
• Experience in coaching, training, and developing colleagues.
• Strong technical knowledge of light vehicles and maintenance processes.
• Own tools and ability to use in a busy workshop.
• Full, valid driving licence and health & safety awareness.

Responsibilities

• Assist Centre Manager with daily sales and customer service in a busy workshop environment.
• Divide time between workshop duties and leadership responsibilities.
• Drive profitability with a customer-focused approach.
• Mentor and develop colleagues to maintain service standards.

Skills

Customer satisfaction

Leadership

Coaching & training

Workshop operations

Diagnostics knowledge

Tools set

Communication skills

Time management

Driving licence

Education

Level 2 or 3 qualification in Light Vehicle Maintenance

Tools

Diagnostic tools

Workshop equipment

Job description

Ready for the next step in management with the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits, and an uncapped bonus scheme!

Site: Dorchester

Location: Dorset

Categories: Mechanic, Autocentre Management

Salary: £40,100 per year

Business Area: National Tyres and Autocare

Full time

As an Assistant Manager, you’ll work alongside the Centre Manager to provide productive management and leadership, driving profitability, with firm focus on the customers journey. You will have had previous hands-on experience as a mechanic or management experience in a similar environment as you will be dividing your time between the workshop, working alongside the technicians, and assisting the Centre Manager with daily sales and customer service.

If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you.

• On-target earnings up to £40,100
• Comprising a base salary of £33,000
• An uncapped monthly bonus scheme with average additional earnings of £7,100 per year.
• 5 days a week
• Earn extra with our refer a friend scheme – T&C’s Apply.

Benefits Include

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance
• You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.

What we’re looking for:

• Proven ability to deliver high levels of customer satisfaction through effective management and leadership
• Experience in coaching, training, and developing colleagues in the moment
• Strong technical/mechanical knowledge, ideally supported by a Level 2 or Level 3 qualification in Light Vehicle Maintenance (or equivalent experience)
• Solid understanding of workshop operations, diagnostics, and vehicle maintenance processes
• Bring your own set of tools and put them to great use in a busy, well-equipped workshop
• Experience of maintaining compliance with Health & Safety standards
• Excellent verbal and written communication skills
• IT proficient, with the ability and willingness to learn in-house systems
• Strong organisational and time management skills
• Full, valid driving licence

National Tyres and Autocare is part of the Halfords family. We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest Automotive service, maintenance and repair business.

At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.