Assistant Manager

TN United Kingdom; North East; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in hospitality is seeking an Assistant Manager to join their award-winning team. This role is pivotal in supporting the General Manager to ensure a home-like atmosphere for guests. You will lead a dedicated team, manage daily operations, and foster a collaborative environment. With a focus on exceptional customer service and team mentorship, this position offers a unique opportunity to make a significant impact in a beautiful inn setting. If you are passionate about hospitality and have the skills to inspire others, this could be the perfect opportunity for you.

Benefits

Extra paid holiday for birthday

50% off food at any Inn

Paid breaks

1/3 off room bookings

Confidential support via Employee Assistance Programme

Tips (Tronc)

Discount for loved ones

Award-winning team recognition

Qualifications

• Strong background in food and hospitality is essential.
• Ability to inspire and motivate a team is crucial.

Responsibilities

• Support the General Manager in daily operations and team management.
• Create a welcoming environment for guests and staff.

Skills

Customer Service

Team Leadership

Hospitality Management

Operational Management

Education

Experience in Food and Hospitality

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.
The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.

How we say thank you!

1. Celebrate your birthday with an extra paid holiday.
2. Build your future with support from our Lead-Inn development program.
3. Take the time you need to rest and recharge; Paid Breaks are on us.
4. Enjoy 50% off food at any of our Inns.
5. Relax with a stay at any of our Inns during January, February, and March for just £1.

Work abroad

1. Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
2. Experience a spontaneous trip away with £50 on same day bookings.
3. It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
4. 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
5. Tronc (…that’s tips to me and you).
6. Contribute to a company that gives back through our Give-inn back scheme.
7. Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Combine the best of city living with the relaxed atmosphere of the countryside at this cosy inn in Durham. Surrounded by the peaceful woodland of Flass Vale, it’s hard to believe The Kingslodge Inn is just a ten-minute stroll from the heart of historic Durham with its UNESCO World Heritage Site of Durham Cathedral and adjoining Castle. It’s a hidden gem that combines serene surroundings with easy access to the city’s rich history and vibrant atmosphere.

You’ll Fit Right Inn

As an Assistant Manager you will be key to supporting the General Manager in ensuring that our Inn feels like a home away from home for our guests. Reporting directly to the General Manager, you will play a key role in leading the team, managing daily operations, and creating a welcoming and efficient environment for both staff and guests.

In this role, you will work closely with the General Manager to oversee daily duties, lead a team to deliver company standards, and manage the Inn’s day-to-day operations. You’ll need to be hands-on and approachable, leading by example, and fostering a positive and collaborative atmosphere. You will handle everything from managing shift operations in our busy, fast-paced environment to conducting administrative tasks, liaising with Chefs, Management, and Suppliers. This includes stocktake and ordering, handling accounts management, and being available for occasional sleepovers and guest responses.

If you have a strong background in food and hospitality, a passion for customer service, and the ability to inspire and motivate a team, we think you’ll fit right inn…

This role encourages our assistant managers to lead, mentor, and create impactful results for the team. Watch Terry’s video to learn more about our management roles. Link to Video

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 13/04/2025 by TN United Kingdom