Assistant Manager

The Boots Company PLC; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Assistant Manager to support the Store Leader in delivering exceptional customer care. This role involves leading a dedicated team, ensuring operational excellence, and driving business growth through outstanding service. You will be responsible for managing team performance, conducting audits, and interpreting data to swiftly respond to customer needs. Join a company that values inclusivity and offers a range of benefits, including a retirement savings plan, employee discounts, and a flexible benefits scheme. If you are passionate about customer service and team leadership, this opportunity is perfect for you.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced leave pay and adoption benefits

Flexible benefits scheme

Access to free, 24/7 counselling through TELUS Health

Qualifications

• Experience leading a team in a customer-facing environment.
• Understanding of achieving performance goals through inspiring and coaching teams.

Responsibilities

• Lead your team to drive business growth by caring for customers and patients.
• Manage team performance and development through regular coaching and reviews.
• Ensure a sustainable and efficient retail and pharmacy operation.

Skills

Team Leadership

Customer Service

Performance Management

Collaboration

Data Interpretation

Job description

As an Assistant Manager, you will support your Store Leader in delivering excellent customer care and operational standards daily by connecting with customers to understand their needs.

Working across retail and pharmacy, you will lead and inspire your team by demonstrating leadership skills on the shop floor, providing outstanding service and care.

Key responsibilities:

1. Lead your team to drive business growth by caring for customers and patients.
2. Manage team performance and development through regular coaching and reviews.
3. Ensure a sustainable and efficient retail and pharmacy operation, maintaining stock availability, controlling costs, minimizing loss, and meeting customer expectations.
4. Conduct reviews, audits, and risk assessments to ensure patient and public safety.
5. Interpret data and trends to respond swiftly to customer needs.

What you’ll need to have:

• Experience leading a team in a customer-facing environment.
• Understanding of achieving performance goals through inspiring and coaching teams.
• A collaborative personality and ability to succeed in a team-oriented setting.

It would be great if you also have:

• Experience in community pharmacy.
• Confidence with new technology.

Our benefits include:

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced leave pay and adoption benefits
• Flexible benefits scheme
• Access to free, 24/7 counselling through TELUS Health

We offer additional benefits to support your flexibility. Find out more at boots.jobs/rewards. Please note, salary estimates on third-party sites are not endorsed by Boots.

Why Boots:

We foster an inclusive environment where everyone can be themselves and reach their potential. We are proud to be an equal opportunity employer, embracing diversity and creating a positive workplace for all.

What’s next:

If you apply, you will be invited to complete a timed online assessment. Afterward, our team will review your application and contact you. We are open to discussing part-time or job share options and provide reasonable adjustments during the process.

This role requires a pre-employment check, such as DBS, PVG, or Access NI, depending on your location. Boots is a Ban the Box employer and considers applicants with criminal convictions on a case-by-case basis.