Assistant Manager

The Boots Company PLC; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in retail and pharmacy is seeking an Assistant Manager to support the Store Leader in delivering excellent customer care and operational standards. The role involves leading a team, ensuring performance, and maintaining efficient operations. Ideal candidates will have experience in customer-facing environments and a collaborative approach to leadership.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced leave pay and gift card for expecting or adopting parents

Flexible benefits scheme

Access to free, 24/7 counselling and support

Qualifications

• Experience leading a team in a customer-facing environment.
• Understanding of performance goals through inspiring and coaching a team.
• Collaborative personality and ability to succeed in a team-oriented setting.

Responsibilities

• Lead team to achieve business growth by caring for customers.
• Be responsible for team performance and development.
• Ensure sustainable and efficient retail and pharmacy operations.

Skills

Leadership

Customer Care

Coaching

Collaboration

Job description

As an Assistant Manager, you will support your Store Leader in delivering excellent customer care and operational standards daily by engaging with customers to understand their needs.

Working across retail and pharmacy, you will lead and inspire your team by demonstrating leadership skills on the shop floor, showcasing how to provide outstanding service and care.

Key responsibilities:

1. Lead your team to achieve business growth by caring for our customers and patients.
2. Be responsible for your team’s performance and development through regular coaching and reviews.
3. Ensure a sustainable and efficient retail and pharmacy operation in your store, maintaining stock availability, controlling costs, minimizing loss, and meeting customer expectations.
4. Conduct regular reviews, audits, and risk assessments to ensure patient and public safety.
5. Interpret data, trends, and insights to respond swiftly to changing customer needs.

What you’ll need to have:

• Experience leading a team in a customer-facing environment.
• Understanding of how to achieve performance goals through inspiring and coaching a team.
• A collaborative personality and ability to succeed in a team-oriented setting.

It would be great if you also have:

• Experience working within community pharmacy.
• Confidence with navigating and embracing new technology.

Our benefits include:

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced leave pay and a gift card for expecting or adopting parents
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health

We offer additional benefits to suit your needs. Find out more at boots.jobs/rewards. Please note, salary estimates on third-party sites are not endorsed by Boots and may not be accurate.

Why Boots:

At Boots, we foster an inclusive environment where everyone can be themselves and reach their potential. We are committed to diversity and providing a positive workplace for all. Together, we change for the better.

What's next:

If you apply, you'll be invited to complete a timed online assessment. Afterward, our team will review your application and contact you. We are open to part-time and job share options and can provide reasonable adjustments during the application process.

This role requires a pre-employment check, which may include DBS, PVG, or Access NI checks depending on your location. Boots is a Ban the Box employer and considers applicants with criminal convictions on a case-by-case basis.