Assistant Manager

The Lounges; High Wycombe; On-site; GBP 25,000 - 30,000; Full time

Job summary

Une entreprise dynamique dans le secteur de l'hospitalité cherche un Assistant Manager pour soutenir le General Manager au sein d'une équipe engagée. Le candidat idéal a de l'expérience en hôtellerie, un goût pour le service à la clientèle, et une passion pour la gestion d'équipe. Vous jouerez un rôle clé dans la création d'une ambiance accueillante où chaque client quitte satisfait.

Benefits

Remboursement des heures supplémentaires

Repas pendant chaque service

Réduction de 50% sur les repas en dehors des heures de travail

Congés payés de 28 jours

Fête du personnel - Loungefest

Plan de pension

Récompenses de long service

Soutien émotionnel et pratique

Opportunités de développement personnel

Pourboires partagés entre l'équipe

Qualifications

• Expérience en tant que Assistant Manager, Deputy Manager ou Supervisor dans l'hôtellerie.
• Compétences en gestion et passion pour l'hospitalité.
• Bonnes compétences en literacy et attention aux détails.

Responsibilities

• Soutenir le General Manager au quotidien.
• Conduire les ventes et maintenir des normes élevées.
• Former et engager l'équipe pour susciter une expérience client exceptionnelle.

Skills

Gestion des talents

Service à la clientèle

Gestion des ventes

Attention aux détails

Communication

Job description

Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team,delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be doing it your way. Brilliant!

It's all about the detail. You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It's not a job for the faint hearted, but you know you've got this.

The Good Stuff

• Overtime pay for every hour worked over contracted hours!
• Staff food on every shift
• 50% off staff discount to enjoy outside working hours from day one
• Paid breaks
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Enhanced maternity and paternity pay after 2 years service
• The most talked-about staff party in hospitality - Loungefest!
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Emotional and practical support via the Licenced Trade Charity
• Great opportunity for personal development and career progression in a fast growing business
• Achievable bonuses
• Tips shared equally across the team, based on hours worked
• Christmas and Boxing Day off!

What you'll bring:

• You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, café or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting.
• Extremely driven and relentless at overcoming challenges or obstacles.
• Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
• Good communication skills with the ability to build rapport and trust.
• Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
• Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.

If you want to find out more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram