F&B ASSISTANT MANAGER

Leonardo Hotels UK & Ireland | Formerly Jurys Inn; Oxford; On-site; GBP 28,000 - 35,000; Full time

Job summary

Leonardo Hotels is seeking an Assistant Manager to support a vibrant team in delivering exceptional service at their Oxford location. The ideal candidate will have strong operational knowledge and customer service skills, with experience managing diverse teams in a fast-paced environment. This role offers career development opportunities and a chance to be part of a growing hotel group committed to employee satisfaction.

Benefits

Pension Scheme

Life assurance

Wellbeing support

Wedding leave

Bike to work scheme

Employee discounts on stays

Performance-based rewards

Qualifications

• Experience in reception or food and beverage departments is preferred.
• Strong customer service and organizational skills.
• Ability to lead a diverse team and resolve customer complaints.

Responsibilities

• Plan and prepare the hotel for day-to-day operations.
• Supervise daily operations to ensure exceptional guest service.
• Encourage the team to maximize sales opportunities.

Skills

Customer service

Operational knowledge

Team management

Decision making

Up-selling

Organizational skills

Tools

Opera

SAP

Micros

Job description

Be Yourself - Be Leonardo

We have a great opportunity for an Assistant Manager to join the group at Leonardo Hotels.

We want you to support a brilliant and diverse team to deliver excellence to our valued customers across our amazing hotel.

Experience We Expect

• Strong Operational knowledge across either Reception or Food and Beverage Departments or even better, both.
• Background in branded hotels or restaurants is preferred – so you will understand how we work
• Excellent Customer service skills, standards driven, good organisational skills
• To be able to make decisions in a fast paced environment and to enjoy it
• To be great at up-selling – anticipating customer needs as well as improving the bottom line
• To be able to manage the team and resources available to ensure that the departments are equipped for service via cost controls, stock monitoring and good rota management
• Ability to communicate to and motivate your team providing day to day leadership and direction
• Be able to use computer systems – we use Opera, SAP and Micros. (for the occasional time you do get a desk)
  
  

Your Responsibilities Will Be

• To plan and ensure the hotel is ready for the days business – preparing for the morning meeting and sharing information with the team
• To be out and about in the hotel, supervising the day to day operation and ensuring exceptional guest service.
• To encourage the team to maximise sales opportunities
• To ensure prompt resolution of customer complaints
• To develop and train the team to be able to deliver their job brilliantly so that we get great feedback from guests
  
  

Why come and work for us?

• Varied and interesting work- no day is the same at Leonardo Hotels
• Great development opportunities – over 75% of our General Managers have been internally promoted – we run an Accelerate programme to help Managers become Deputy Managers and have an Insights programme for Team members who want to become Managers – we really care about developing people
• Having the chance to work with and around friendly people – we have a great culture with employee satisfaction at 83.3% (2016 result)
• Training run by experts to support your needs
• Sensible benefits -Pension Scheme, Life assurance, wellbeing support, wedding leave, Bike to work etc
• Earn thousands by referring a friend to work with us
• Birthday cards every year- we celebrate everything
• The opportunity to work for a well respected brand where people development is at the heart of our culture
• Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scene, we can help you to move and provide relocation support.
  
  

About Leonardo Royal Hotel Oxford

Leonardo Hotels is one of the fastest-growing hotel groups in Europe, with over 230 property locations in the UK, Ireland and Europe with more to come...

Following a fantastic £13 million investment, our Oxford Hotel has not only transformed the overall product, but has also increased its bedroom and meeting space capacity to become the premium meeting and event venue outside of London.

The property now boasts 240 bedrooms, 22 meeting and event rooms, Marco Pierre White Steakhouse restaurant and bar, Costa Coffee bar and a fully equipped gym, pool and sauna.

About Leonardo Hotels

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.

As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing

At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!

We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!