Assistant Manager

The Black Swan Inn; Helmsley; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Birthday paid holiday

Lead-Inn development program

Paid breaks

50% off food

Room-booking discounts

1/3 off room bookings all year round

£50 on same-day bookings

Family/guest discounts 15%

Employee Assistance Programme

Job summary

The Inn Collection Group is recruiting an Assistant Manager for The Black Swan Inn in Helmsley. You will help the General Manager run daily operations and lead a team to deliver our warm, high-standard hospitality, ensuring a home-from-home experience for guests.

You will work hands-on in a busy pub-with-rooms environment, coordinating with chefs, management, and suppliers to maintain smooth service and a welcoming atmosphere for all visitors.

Qualifications

• Assistant Manager supports the General Manager in daily operations.
• Leads and motivates a team to meet company standards.
• Ensures a welcoming and efficient environment for guests and staff.

Responsibilities

• Oversee daily duties and manage the Inn’s day-to-day operations.
• Lead a team to deliver company standards and foster a positive atmosphere.
• Handle stocktakes, ordering, and accounts management.
• Be available for occasional sleepovers and guest responses.

Job description

What makes the perfect pub? It's great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs-with-rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values: warmth, customer-obsessed, accountable, delivering results, and Inn It Together. All with the goal of making people happy through heartfelt hospitality.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.


• Build your future with support from our Lead-Inn development program.


• Take the time you need to rest and recharge; Paid Breaks are on us.


• Enjoy 50% off food at any of our Inns


• Relax with a stay at any of our Inns during January, February, and March for just £1.


• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.


• Experience a spontaneous trip away with £50 on same day bookings


• It's not just for you—your loved ones can enjoy 15% off bed and breakfast too!


• 24/7 confidential support is always there when you need it with our Employee Assistance Programme


• Tronc (...that's tips to me and you)


• Contribute to a company that gives back through our Give-inn back scheme


• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

The Black Swan has been a beacon of warmth and hospitality for centuries, offering travellers a timeless retreat in the heart of Helmsley. Originally a vital stop for weary stagecoach passengers journeying between Leeds and York, this historic inn traces its roots back to the 15th century. Its unique charm lies in its architectural tapestry-an Elizabethan building at one end, a Tudor structure at the other, and a Georgian house in between, creating a wonderfully higgledy-piggledy gem brimming with character.

You’ll Fit Right Inn

As an Assistant Manager you willbe key to supporting the General Manager in ensuring that our Inn feels like ahome away from home for our guests. Reporting directly to the General Manager,you will play a key role in leading the team, managing daily operations, andcreating a welcoming and efficient environment for both staff and guests.

In this role, you will workclosely with the General Manager to oversee daily duties, lead a team todeliver company standards, and manage the Inn’s day-to-day operations. You’llneed to be hands-on and approachable, leading by example, and fostering a positiveand collaborative atmosphere. You will handle everything from managing shiftoperations in our busy, fast-paced environment to conducting administrativetasks, liaising with Chefs, Management, and Suppliers. This includes stocktakeand ordering, handling accounts management, and being available for occasionalsleepovers and guest responses.

If you have a strong backgroundin food and hospitality, a passion for customer service, and the ability toinspire and motivate a team, we think you’ll fit right inn...

This role encourages our Assistant Managers to lead, mentor, and create impactful results for the team.Watch Terry's video to learn more about our management roles. https://careers.inncollectiongroup.com/join-inn