Assistant Manager

The-Inn-Collection-Group-3; Harrogate; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Extra paid holiday

Lead-Inn development program

Paid breaks

50% off food

Stay for £1 in Jan–Mar

1/3 off room bookings year-round

£50 off same-day bookings

15% off bed and breakfast for loved-1s

Employee assistance programme

Give-inn back scheme

Best Pub Employer award

Job summary

The Inn Collection Group in Harrogate is seeking an Assistant Manager to support the General Manager in creating a welcoming, home-from-home atmosphere for guests. You’ll lead the team, run daily operations, and ensure service standards are consistently met.

You’ll work hands-on, liaise with Chefs and suppliers, manage stock and admin, and mentor colleagues to deliver heartfelt hospitality across our pub-with-rooms setting.

Qualifications

• Strong background in food and hospitality required.
• Passion for customer service and guest experience essential.
• Ability to inspire and motivate a team to deliver great service.

Responsibilities

• Oversee daily duties and manage the Inn’s day-to-day operations.
• Lead and develop the front-of-house team to meet company standards.
• Liaise with Chefs, Management and Suppliers to ensure smooth service.
• Manage stocktake, ordering and accounts-related tasks as needed.
• Be flexible for occasional sleepovers and respond to guest needs in a timely manner.

Skills

Team leadership

Operations management

Customer service

Stock management

Supplier liaison

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs-with-rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values: warmth, customer-obsessed, accountable, delivering results, and Inn It Together. All with the goal of making people happy through heartfelt hospitality.

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Set on famous Parliament Hill, The Harrogate Inn, formally known as The St George Hotel offers an ideal location surrounded by Yorkshire's finest treasures. Just steps away, you'll find the charming Betty's Tea Rooms, the historic Royal Hall, and the Turkish Baths. Experience the perfect balance of elegance and convenience in the heart of Harrogate.

You’ll Fit Right Inn

As an Assistant Manager you will be key to supporting the General Manager in ensuring that our Inn feels like a home away from home for our guests. Reporting directly to the General Manager, you will play a key role in leading the team, managing daily operations, and creating a welcoming and efficient environment for both staff and guests.

In this role, you will work closely with the General Manager to oversee daily duties, lead a team to deliver company standards, and manage the Inn’s day-to-day operations. You’ll need to be hands-on and approachable, leading by example, and fostering a positive and collaborative atmosphere. You will handle everything from managing shift operations in our busy, fast-paced environment to conducting administrative tasks, liaising with Chefs, Management, and Suppliers. This includes stocktake and ordering, handling accounts management, and being available for occasional sleepovers and guest responses.

If you have a strong background in food and hospitality, a passion for customer service, and the ability to inspire and motivate a team, we think you’ll fit right inn...

This role encourages our Assistant Managers to lead, mentor, and create impactful results for the team. Watch Terry’s video to learn more about our management roles.

Expected Salary (this is not sent to the employer)