Assistant Manager

Yorkshire; Harrogate; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Birthday extra holiday

Development program

Paid breaks

50% food discount

£1 January stay at Inns

1/3 off room bookings

£50 on same day bookings

15% off bed and breakfast for loved on

Employee assistance programme

Give-inn back scheme

Best Pub Employer award

Job summary

The Inn Collection Group is seeking an Assistant Manager for The Harrogate Inn, Harrogate, Yorkshire. You will support the General Manager, lead a team, and ensure the inn operates smoothly, delivering the highest standards of hospitality.

You will work closely with the GM to manage daily duties, supervise staff, and maintain a welcoming, efficient environment for guests and colleagues alike. Strong hospitality background and hands-on leadership are essential.

Qualifications

• Experience in hospitality management or guest services.
• Ability to lead a team and maintain standards.
• Hands-on approach and strong communication.

Responsibilities

• Support the General Manager to ensure the Inn feels like a home away from home for guests.
• Lead the team to deliver company standards and daily operations.
• Oversee day-to-day operations, including stocktake, ordering, and accounts management.
• Hands-on and approachable leadership, fostering a positive, collaborative atmosphere.
• Coordinate with Chefs, Management and Suppliers; handle guest responses and occasional sleepovers.

Skills

Team leadership

Guest service

Operations coordination

Job description

What makes the perfect pub? It's great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs-with-rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values: warmth, customer-obsessed, accountable, delivering results, and Inn It Together. All with the goal of making people happy through heartfelt hospitality.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It's not just for you-your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (...that's tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Set on famous Parliament Hill, The Harrogate Inn, formally known as The St George Hotel offers an ideal location surrounded by Yorkshire's finest treasures. Just steps away, you'll find the charming Betty's Tea Rooms, the historic Royal Hall, and the Turkish Baths. Experience the perfect balance of elegance and convenience in the heart of Harrogate.

You’ll Fit Right Inn

As an Assistant Manager you will
be key to supporting the General Manager in ensuring that our Inn feels like a
home away from home for our guests. Reporting directly to the General Manager,
you will play a key role in leading the team, managing daily operations, and
creating a welcoming and efficient environment for both staff and guests.

In this role, you will work
closely with the General Manager to oversee daily duties, lead a team to
deliver company standards, and manage the Inn’s day-to-day operations. You'll need to be hands-on and approachable, leading by example, and fostering a positive
and collaborative atmosphere. You will handle everything from managing shift
operations in our busy, fast-paced environment to conducting administrative
tasks, liaising with Chefs, Management, and Suppliers. This includes stocktake
and ordering, handling accounts management, and being available for occasional
sleepovers and guest responses.

If you have a strong background
in food and hospitality, a passion for customer service, and the ability to
inspire and motivate a team, we think you'll fit right inn...

This role encourages our Assistant Managers to lead, mentor, and create impactful results for the team.
Watch Terry's video to learn more about our management roles. https://careers.inncollectiongroup.com/join-inn