Assistant Manager

Pet Family Limited; Guildford; On-site; GBP 24,000 - 27,000; Full time

Benefits offered by this job

Staff discount on accessories 35%

Food discount 25%

Dogwood Salons 20%

Continuous training and development

Bonus scheme for all team members

Wellbeing support tools

Uniform provided

Job summary

Pets Corner in Guildford is recruiting an Assistant Manager for a full-time role. You will drive store performance, lead a small team, and ensure outstanding customer service for pets and their owners. The role includes opening/closing, merchandising, and stock control while fostering a positive, family-spirited store culture.

You will mentor staff, maintain inventory accuracy, and implement the Pets Corner Curriculum in training to support continuous improvement and customer satisfaction.

Qualifications

• Candidate must demonstrate genuine interest in Pets Corner values and vision.
• Ability to lead and motivate a team to deliver high standards.
• Willingness to build strong relationships with customers and their pets.
• Commitment to ongoing personal training and development.
• Willingness to learn and grow knowledge in a busy store environment.

Responsibilities

• Delivering exceptional customer service
• Going the extra mile for every customer
• Recommending the right products or services for customers' needs
• Maximising sales and performance by identifying improvements
• Leading by example with a hands-on approach to motivate and develop the team
• Maintaining store and product presentation to high standards
• Keeping up to date with pricing, promotions and merchandising
• Opening and closing the store while handling key duties
• Maintaining accurate inventory through deliveries, stocktakes and investigating losses

Skills

Team leadership

Customer service

Sales optimization

Stock management

Staff training

Job description

19 Woodbridge Road, Guildford, Surrey GU1 1DY

£12.87 per hour

Permanent

Full-time

Full time - 37.5 hours over any 5 days.

We are currently recruiting for a Assistant Manager within our Pets Corner store based in Guildford.

Pets Corner have grown into a larger company through the years, however it is still very much a family business at heart. We quickly identify individuals who are keen to progress and will provide them with the necessary training and experience to do so.

We are an award‑winning family run business where you are a name, not a number. We continue to grow and now have over 150 stores around the country.

Responsibilities of a Assistant Manager:

• Delivering exceptional customer service
• Going ‘the extra mile’ for every customer
• Recommending the right products or services for our Customers needs
• Maximising sales and performance by identifying any improvements needed
• Leading by example by demonstrating a hands‑on approach to motivate, train and develop your team using our Pets Corner Curriculum
• Maintaining our high standards with store and product presentation
• Keeping up to date with pricing, promotions and merchandising
• Key holding responsibilities, opening and closing of the store
• Maintaining accurate inventory by checking deliveries, completing stocktakes and investigating any stock losses

Requirements of a Assistant Manager:

• A genuine interest in the Pets Corner vision, our products and our values
• Strong team focus with the ability to lead and motivate others
• Willing to build strong relationships with our customers and their pets
• A thirst for continued personal training and development
• Willingness to learn and grow your knowledge
• The drive and determination to work part of a busy team and under your own initiative

Benefits of becoming a Assistant Manager with Pets Corner:

• 35% staff discount on accessories, 25% on food, 20% in Dogwood Salons
• Continuous and extensive training and development
• Bonus scheme for all members of our teamsTools and support to help manage mental, physical and emotional wellbeing
• Your Shirts and Jumpers will be provided

This role will involve heavy lifting.

If you’re eager to get stuck in, want to enhance your career and make a real difference, discover your spot at Pets Corner and submit your application today.