Assistant Manager

The Crossing; Greater London; In loco; GBP 35.000 - 37.000; Tempo pieno

Vantaggi offerti da questo lavoro

Christmas Bonus

Descrizione del lavoro

The Crossing in Barnes invites an enthusiastic Assistant Manager to join our warm, community-focused pub. You will work closely with the General Manager, leading the team across busy services and private events, while ensuring the cellar runs smoothly and high standards of hospitality are maintained.

We offer a supportive environment, competitive salary, and opportunities to own and impact the pub's success. Immediate start for the right candidate.

Competenze

• Must have supervisory or management experience in pub/restaurant hospitality.
• Excellent communication and customer service skills.
• Confident leading a team and taking responsibility.
• Attention to detail and remain calm under pressure.

Mansioni

• Support the General Manager with day-to-day operation of the pub.
• Lead and motivate the team during busy services.
• Maintain high standards of service, presentation and hospitality.
• Manage the cellar, stock, deliveries and waste reduction.
• Oversee events and private hires with kitchen/front-of-house teams.
• Handle guest feedback and maintain relationships with customers and community.

Conoscenze

Supervisory experience

Team leadership

Customer service

Communication skills

Descrizione del lavoro

We are seeking an enthusiastic and proactive Assistant Manager to join our Warm Rosette Pub in Barnes!. . **Please apply for Supervisor / Floor Team Positions also **. . We’re a community-focused pub in Barnes, with a strong reputation for great food, drinks and service. Alongside our everyday pub trade, we host a wide range of events, from birthdays and private parties to weddings, celebrations and larger gatherings.We’re looking for someone who is confident leading a team, passionate about hospitality and understands what it takes to run a successful pub.Working closely with the General Manager, you’ll play an important role in the day to day running of The Crossing. You’ll be a hands‑on leader who is equally comfortable managing a busy Friday night, overseeing a private celebration or making sure the cellar is running perfectly.You’ll help ensure that our guests receive consistently excellent service while supporting the team and maintaining the high standards we expect across the pub.

Key responsibilities

Supporting the General Manager with the day-to-day operation of the pubLeading and motivating the team during busy servicesMaintaining consistently high standards of service, presentation and hospitalityTaking responsibility for the pub in the absence of the General ManagerManaging and maintaining the cellar, gasManaging stock levels, deliveries and stock rotationSupporting ordering and reducing waste and unnecessary stock lossEnsuring licensing, health & safety and company procedures are followedTraining and developing team membersDealing confidently and professionally with guest feedback and complaintsHelping maintain excellent relationships with regular customers and the local community

Events are an important part of The Crossing, so experience in private hire and event management is highly desirable. This will include:

Liaising with guests and helping understand their event requirementsHelping plan and organise events from enquiry through to completionCoordinating with the kitchen and front‑of‑house teamsEnsuring event spaces are prepared and presented to a high standardManaging timings, menus, drinks packages and special requestsProviding a warm, professional and personal service to hosts and their guestsHelping generate repeat business and positive recommendations

About You

We’re looking for someone who:Has previous experience in a supervisory or management role within a pub, bar, restaurant or similar hospitality environmentIs confident and experienced with cellar managementHas a genuine interest in beer, drinks and hospitalityHas experience working with private events, functions or celebrationsIs confident leading a team and taking responsibilityHas excellent attention to detail and high standardsIs calm and organised under pressureHas excellent communication and customer service skillsIs commercially aware and understands the importance of sales, GP, stock control and reducing wasteIs friendly, approachable and enjoys getting to know customersIs willing to be hands‑on and lead by exampleHas a positive attitude and takes pride in the venue they work in

What we Offer

A key management position within a well-established Barnes pubGreat shift patterns, this is not a late pubA friendly and supportive working environmentThe opportunity to take ownership and make a real impactFestive bonusesStaff benefits and discountsThis is a role for someone who genuinely enjoys pub life — someone who can confidently run a busy service, look after a cellar, lead a team and make sure a wedding, birthday or celebration is an event guests will remember.If you’re passionate about hospitality, take pride in high standards and want to be part of a busy, ambitious pub in the heart of Barnes, we’d love to hear from you.

About The Crossing

A warm neighbourhood pub, although independent, a sister pub to 7 others across North and South West London. Regular local clientele and a warm staff base.

Experience: Required
Employment: Full‑time
Salary: £35,000 – £37,000 yearly
Benefits: Christmas Bonus
Starting time: Immediate start!