Assistant Manager

The Arts Club - Brasserie; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Private medical benefits

Life Assurance

Long Service Awards

Reward Gateway Benefits Scheme

Discounts on food & beverage in our 1/

Discounts on food & beverage in our 2/

Learning and development programmes &

Enhanced maternity pay

Enhanced sickness pay

Complimentary meals while on shift

Employee Assistance Programme

Birthday extra day off

Job summary

The Arts Club Brasserie in London is seeking an exceptional hospitality professional to join our team. You will support the General Manager and Restaurant Manager in day-to-day operation, lead by example, and ensure service standards are consistently delivered.

You will supervise staff during service, monitor guest feedback, maintain cleanliness and presentation, and contribute to recruitment, training, and development.

Responsibilities

• Support the General Manager and Restaurant Manager in the day-to-day operation of the Brasserie
• Lead by example to ensure exceptional service standards are consistently delivered
• Supervise and support the restaurant team throughout service periods
• Monitor guest satisfaction and professionally resolve feedback or service concerns
• Ensure the Brasserie is maintained to the highest standards of cleanliness, presentation, and organisation
• Conduct regular floor checks and oversee smooth operational flow across the restaurant
• Support recruitment, onboarding, training, and development of team members
• Assist with staff performance reviews, coaching, and development plans
• Maintain strong communication between front-of-house, kitchen, and management teams
• Analyse operational performance and support initiatives to maximise efficiency and profitability
• Ensure compliance with health & safety, food hygiene, licensing, and company procedures
• Assist with departmental meetings, briefings, and service planning
• Build and maintain positive relationships with members and guests, delivering a warm and personalized experience
• Undertake duty management responsibilities and support wider operational requirements where needed
• Promote a positive, professional, and collaborative team culture at all times

Job description

A Stage Unlike Any Other

In 1863, a group of artists, writers, and free thinkers gathered with a shared conviction: that the finest conversation, the boldest ideas, and the warmest hospitality belonged together under one roof. Charles Dickens dined here. Whistler argued here. Rodin was inspired here.

The Arts Club was born not as a venue, but as a living expression of creative life — and it has never stopped.

At the heart of that life today are the people and spaces that bring our club to life every day. This is more than an operation — it is an environment where members connect, create, and return time and time again because something about it feels truly special.

It takes an exceptional person to be part of that.

That person might be you.

Main Responsibilities:

• Support the General Manager and Restaurant Manager in the day-to-day operation of the Brasserie
• Lead by example to ensure exceptional service standards are consistently delivered
• Supervise and support the restaurant team throughout service periods
• Monitor guest satisfaction and professionally resolve feedback or service concerns
• Ensure the Brasserie is maintained to the highest standards of cleanliness, presentation, and organisation
• Conduct regular floor checks and oversee smooth operational flow across the restaurant
• Support recruitment, onboarding, training, and development of team members
• Assist with staff performance reviews, coaching, and development plans
• Maintain strong communication between front-of-house, kitchen, and management teams
• Analyse operational performance and support initiatives to maximise efficiency and profitability
• Ensure compliance with health & safety, food hygiene, licensing, and company procedures
• Assist with departmental meetings, briefings, and service planning
• Build and maintain positive relationships with members and guests, delivering a warm and personalized experience
• Undertake duty management responsibilities and support wider operational requirements where needed
• Promote a positive, professional, and collaborative team culture at all times

In return, we offer an excellent range of rewards and benefits, including:

• Private medical benefits
• Life Assurance
• Long Service Awards
• Reward Gateway Benefits Scheme
• Discounts on food & beverage in our restaurants and sister businesses
• An exciting range of learning and development programmes & opportunities for continual progression
• Enhanced maternity pay
• Enhanced sickness pay
• Complimentary meals while on shift
• Employee Assistance Programme
• Birthday extra day off

*Terms and conditions apply to all the above benefits

Eligibility

In line with the requirements of the Asylum and Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

We are an Equal Opportunity Employer. We value diversity and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. However applicants must have the Right to Work in the UK.

Your personal data will be processed in accordance with The Arts Club’s Employee Privacy Policy (available via the link). As part of our recruitment activities, we may share your application and CV with companies within The Arts Club group and affiliated businesses where this is necessary or relevant to your application or potential future roles.

Compensation: Competitive salary