Assistant Manager

JOSEPH; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading luxury retail brand is seeking a full-time Assistant Manager in London. The successful candidate will have extensive experience in luxury retail, demonstrating strong leadership and sales skills. Responsibilities include driving sales, managing store operations, and fostering a high-performance team culture. This role offers an opportunity to work in a dynamic environment committed to excellence and customer satisfaction.

Qualifications

• Extensive experience in a similar role within luxury retail.
• Proven experience of meeting or exceeding commercial targets.
• Experience in delivering store training.

Responsibilities

• Lead and motivate the team to achieve sales targets.
• Develop strong clienteling initiatives to drive sales.
• Manage store rotas and coach team members.

Skills

Sales driven

Excellent commercial knowledge

Problem-solving skills

Attention to detail

Tools

POS systems

Computer/handheld systems

Job description

This role is for a full-time Assistant Manager position, based in the London area.

We are looking for an experienced and passionate Assistant Manager to join the JOSEPH brand. An ideal candidate will have worked previously within luxury retail and have management experience.

As an Assistant Manager, you will lead, support, coach, empower and motivate the team to achieve and be successful in their roles.

Key Responsibilities and Duties:

This will include but is not limited to:

• In collaboration with the Store Manager, own, develop and drive sales in store to exceed sales expectations set by the Company.
• Responsible for developing strong clienteling initiatives that drive sales.
• In partnership with the Store Manager provide commercial suggestions and solutions to address under performance in sales using innovative ideas and initiative.
• Consistently observe competitors and have a commercial understanding of the luxury retail market.
• In collaboration with the Store Manager, effectively manage the store rotas
• In collaboration with the Store Manager, identify and drive key performers whilst coaching and mentoring the wider team and consistently upskilling and training team members
• Lead by example and demonstrate an in-depth knowledge of the brand, Company operating and manufacturing processes, product and customer – driving passion to increase motivation.
• Act as an escalation point for any customer concerns and/or queries quickly and effectively.
• Embody a luxury service and the Company brand values at all times.
• Demonstrate excellent store administration and organisational skills.

Key Skills, Experience and Knowledge Required:

• Extensive experience of working in a similar role within a premium or luxury retail brand.
• Experience of delivering strong clienteling initiatives within a luxury retail or premium retail environment.
• Sales driven, proven experience of meeting or exceeding commercial targets.
• Knowledge of POS and store systems. Demonstrable ability to navigate computer/handheld systems with sound computer and keyboard skills.
• Excellent commercial knowledge
• Demonstrable operational skills,
• Excellent use of initiative and problem-solving skills.
• Experience of delivering store training.
• Excellent time keeping and reliable attendance.
• Excellent attention to detail.

JOSEPH Company Values

Uncompromising

We are driven by our ambitious expectations — good enough isn’t good enough. We understand that in order to compete and win in this category we must put our best foot forward, each and every time.

Integrity

How we treat our staff, make our product and the role we play in the industry and the world is underpinned by an unwavering integrity. We do the right thing, even when it’s not the easy thing. We never cut corners or sacrifice on our quality or our principles.

Attention to detail

Thought, care and a great attention to detail goes into everything we do. It’s the only way we will consistently delight our customers.

Restless

Born from the mind and spirit of a pioneer, we are curious, entrepreneurial and always looking for new ways to push our brand, our business and our customer experience forward.

At JOSEPH, we are committed to achieving a culture of diversity, inclusiveness and gender balance. We value talent, regardless of age, gender, ethnicity, sex or any other factor.

By applying via this platform for this position you agree to JOSEPH retaining your application and any other documentation as submitted by you in accordance with your application until such time that our recruitment and on boarding process is complete. In connection with your application, we must process your personal data, although this will be used for recruitment purposes only. Please refer to our Applicant Privacy Notice located on the JOSEPH Website for further details.