Assistant Manager

Hollywood Bowl; Cheltenham; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Monthly bonus scheme (£1/hr)

Centre Manager in Training

Food discount on shift

Holiday entitlement 28 days

Pension plan (optional)

Health & wellbeing support

Charity and long service rewards

Staff discounts for friends

Job summary

Hollywood Bowl Group is seeking an Assistant Manager to join our fast-paced centre team. You will receive a thorough induction and be trained across all areas, including lanes, bar, diner, and amusements.

You’ll support the Centre Manager in delivering excellent customer experiences and financial performance, while coaching and leading a dynamic team. We offer a comprehensive benefits package, including a monthly bonus, food discounts while on shift, flexible holiday entitlement, pension

Qualifications

• Management experience in leisure/hospitality/retail
• Passion for customer service
• Proven ability to inspire and develop large teams
• Willingness to work nights and weekends
• Desire for success

Responsibilities

• Coach and mentor the team and run an exceptional front-of-house operation
• Support the General Manager back-of-house to deliver centre goals and financial targets
• Ensure the centre maintains the best standards and service in the industry and is a safe, fun environment for customers

Job description

The Why...

Join Hollywood Bowl Group as an Assistant Manager, in return you’ll get:

• The opportunity to earn an extra £1 per hour, paid to you every month, as part of our monthly bonus scheme
• The opportunity to earn a centre outperformance bonus
• A 40-hour contract, plus additional pay for any extra shifts you work
  
• 50% off food when you are working
• Optional pension plan
• 28 days holiday &additional days holiday with length of service
  
• Access to our in-house Centre Manager in Training programme and apprenticeships
• Free games vouchers every month
• 30% discount off food and drink for you and up to five friends
• Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
• The opportunity to join our healthcare cash plan
• Financial long service awards
• A £15 donation to our dedicated charity partnerwhen you complete your induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits

The What...

Whenjoining Hollywood Bowl Group as an Assistant Manager, you will receivea thorough induction, toset you up for success andmake sure you are fullytrained across all areas of the busy centre,including the lanes, the bar and diner, and the amusements area.

Within our fast-paced, dynamic world, you will be at the very centre of the Hollywood Bowl experience,to support the effective operation of the business,injecting fun andpositivityinto the team and enhancing the customer journey.

The role is varied and exciting; your responsibilities will range from coaching and mentoring the team, andrunning an exceptional operation, front-of-house, tosupporting the General Manager back-of-house indelivering on centre goals and financial targets.You will be responsible for guaranteeing that your centre has the best standards and service in the industry toensure the centre is a safe and fun environment for our customers.

To be successful you will have:

• Management experience, ideally within the leisure, hospitality, or retail industry
• A passion for customer service
• Evidence of inspiring and developing large teams
• A willingness to work nights and weekends
• Desire for success

The Who...

Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Playand Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment.We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.

At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.