Assistant Manager

Storage King; Greater London; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

20 days holiday rising to 25 days

Bank holidays

Free parking on site

Healthshield plan

Pension scheme

Job summary

Storage King in Acton is seeking an energetic Assistant Manager to support the team in all aspects of running our busy storage facility and growing the business.

This role blends customer service, sales and facilities management, with varied days and new challenges daily. You will work closely with the Store Manager to deliver excellent service, maximise occupancy, and maintain a tidy, secure facility.

Qualifications

• Confident personality with good customer service skills.
• Experience in a sales role.
• Reliable and willing to learn.
• Ability to lone work on occasion.
• Have a responsible and self-motivated attitude.
• Physically fit (on your feet and walking around the facility).
• IT literate (administration tasks).
• Driving licence desirable.

Responsibilities

• Providing a great customer experience both on the phone and face to face
• Report into the Store Manager (You are a team of 2)
• Following up on overnight website enquiries and converting any prospects into storage customers
• Daily checking of units making sure that all is secure
• Chasing customer payments
• Gaining customer reviews on your service
• Making sure the storage facility is neat and tidy for your customers

Skills

Customer service

Sales experience

Reliability

Teamwork / lone work

Self-motivation

Fitness

IT literacy

Driving licence (desirable)

Job description

Storage King is looking for an energetic, sales motivated Assistant Manager to support the team in all aspects of running of our busy Acton store and growing the business.

As an Assistant Manager, this role is part customer service, part sales and part facilities management. This is a varied position, and no day is the same.

In this role as Assistant Manager you will be:

• Providing a great customer experience both on the phone and face to face
• Report into the Store Manager (You are a team of 2)
• Following up on all overnight website enquiries and converting any prospects into storage customers
• Daily checking of units making sure that all is secure
• Chasing customer payments
• Gaining customer reviews on your service
• Making sure the storage facility is neat and tidy for your customers

To be successful in this role of Assistant Store Manager you will need:

• A confident personality with good customer service skills
• Experience in a sales role (this is not hard sales but keeping customers happy and increasing sales is important)
• To be reliable and willing to learn
• Ability to work in a small teamAbility to lone work on occasion
• Have a responsible and self-motivated attitude (and support your manager)
• Physically fit (on your feet and walking up and down the facility)
• IT literate (there's some administration)
• Driving licence (desirable)

In return you will be working within a supportive management structure

• Salary scale - Up to £27,000 basic plus good monthly and quarterly bonuses (total package circa £31k OTE).
• 20 days holiday (rising to 25 days) and Bank Holiday
• Free parking on site
• Healthshield plan (covering medical needs)
• Pension scheme

Hours - 40 hours per week (Mon to Fri - 8.30am to 6pm on a split shift basis), alternate Saturdays (10 - 4pm)

Full structured training provides. You need to be supported to succeed!