Assistant Manager

Cumbria And Lancashire; England; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Birthday extra paid holiday

Lead-Inn development program

Paid breaks

50% off food at Inns

£1 stays in Jan–Mar

1/3 off room bookings year-round

£50 on same day bookings

15% off bed and breakfast for loved-1s

Employee Assistance Programme

Give-inn back scheme

Best Pub Employer award

Job summary

The Ambleside Inn, part of The Inn Collection Group, is seeking an Assistant Manager to support daily operations and lead a hands-on team in a busy Lake District inn.

You will work closely with the General Manager to deliver exceptional hospitality, manage staff shifts, liaise with chefs and suppliers, and uphold company standards to create memorable guest experiences.

Qualifications

• Hands-on and approachable, leading by example in a fast-paced pub environment.
• Strong background in food and hospitality is required.
• Ability to inspire and motivate a team to deliver outstanding guest experiences.

Responsibilities

• Lead a team to deliver company standards and a welcoming guest experience.
• Oversee daily duties and the Inn’s operations, ensuring smooth service.
• Liaise with Chefs, Management and Suppliers; manage stocktake and ordering.
• Handle accounts management and be available for occasional sleepovers and guest responses.
• Support the General Manager in ensuring the Inn feels like a home away from home.

Skills

Team leadership

Customer service

Hospitality industry

Food & beverage

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs-with-rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values: warmth, customer-obsessed, accountable, delivering results, and Inn It Together. All with the goal of making people happy through heartfelt hospitality.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

The Ambleside Inn is set against a backdrop of breath-taking fell views and scenic walking routes, making it the perfect base to explore the beauty of the Lake District. Surrounded by nature's tranquillity and with easy access to some of the area's most picturesque trails, it’s a place where you can truly immerse yourself in the stunning landscape.

You’ll Fit Right Inn

As an Assistant Manager you will be key to supporting the General Manager in ensuring that our Inn feels like a home away from home for our guests. Reporting directly to the General Manager, you will play a key role in leading the team, managing daily operations, and creating a welcoming and efficient environment for both staff and guests.

In this role, you will work closely with the General Manager to oversee daily duties, lead a team to deliver company standards, and manage the Inn’s day-to-day operations. You’ll need to be hands‑on and approachable, leading by example, and fostering a positive and collaborative atmosphere. You will handle everything from managing shift operations in our busy, fast‑paced environment to conducting administrative tasks, liaising with Chefs, Management, and Suppliers. This includes stocktake and ordering, handling accounts management, and being available for occasional sleepovers and guest responses.

If you have a strong background in food and hospitality, a passion for customer service, and the ability to inspire and motivate a team, we think you’ll fit right inn...

This role encourages our Assistant Managers to lead, mentor, and create impactful results for the team. Watch Terry’s video to learn more about our management roles. https://careers.inncollectiongroup.com/join-inn