Assistant Manager

The Ambleside Inn; Ambleside; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Birthday holiday

Development program

Paid breaks

50% off food

Stay for £1 (Jan–Mar)

1/3 off room bookings

£50 on same day bookings

15% off bed & breakfast

Employee Assistance Programme

Give-inn back scheme

Best Pub Employer award

Job summary

The Ambleside Inn, part of The Inn Collection Group, is seeking an Assistant Manager to support the General Manager in delivering warmly hospitable service. You will help lead the team, manage day-to-day operations and create a home-from-home atmosphere for guests.

If you have a passion for food and hospitality and can inspire a team to deliver memorable guest experiences, you’ll fit right in at The Ambleside Inn. Join a vibrant, award-winning pub-with-rooms group in the Lake District.

Responsibilities

• Assist the General Manager in daily operations and guest experience.
• Lead a team to maintain company standards and a welcoming environment.
• Oversee shift operations, stocktakes, and ordering.
• Engage with Chefs, Management and Suppliers to ensure smooth service.
• Be available for occasional sleepovers and guest responses as needed.

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs-with-rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values: warmth, customer-obsessed, accountable, delivering results, and Inn It Together. All with the goal of making people happy through heartfelt hospitality.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

The Ambleside Inn is set against a backdrop of breath-taking fell views and scenic walking routes, making it the perfect base to explore the beauty of the Lake District. Surrounded by nature's tranquillity and with easy access to some of the area's most picturesque trails, it’s a place where you can truly immerse yourself in the stunning landscape.

You’ll Fit Right Inn

As an Assistant Manager you willbe key to supporting the General Manager in ensuring that our Inn feels like ahome away from home for our guests. Reporting directly to the General Manager,you will play a key role in leading the team, managing daily operations, andcreating a welcoming and efficient environment for both staff and guests.

In this role, you will workclosely with the General Manager to oversee daily duties, lead a team todeliver company standards, and manage the Inn’s day-to-day operations. You’llneed to be hands-on and approachable, leading by example, and fostering a positiveand collaborative atmosphere. You will handle everything from managing shiftoperations in our busy, fast-paced environment to conducting administrativetasks, liaising with Chefs, Management, and Suppliers. This includes stocktakeand ordering, handling accounts management, and being available for occasionalsleepovers and guest responses.

If you have a strong backgroundin food and hospitality, a passion for customer service, and the ability toinspire and motivate a team, we think you’ll fit right inn...