Assistant Manager

TN United Kingdom; Cwmbran; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a vibrant and dynamic team as an Assistant Manager in a unique lounge environment. This role offers the chance to lead daily operations, drive sales, and ensure exceptional customer experiences. You'll be at the forefront of creating a welcoming atmosphere, managing a dedicated team, and engaging with the local community. If you have a passion for hospitality and a talent for people management, this is the perfect opportunity to grow your career in a fast-expanding business that values personal development and offers fantastic perks. Be part of a culture that celebrates excellence and fun!

Benefits

Overtime pay for extra hours

Staff food on every shift

50% staff discount outside working hours

28 days holiday (pro-rata)

Enhanced maternity and paternity pay

Staff party - Loungefest!

Competitions and incentives

Company pension scheme

Long service awards

Tips shared equally based on hours worked

Qualifications

• Experience as an Assistant Manager, Deputy Manager, or Supervisor in hospitality.
• Strong literacy and attention to detail for reporting KPIs.

Responsibilities

• Support the General Manager to ensure customer satisfaction and smooth operations.
• Drive sales, manage team engagement, and maintain high standards.

Skills

Team Management

Customer Service

Sales Building

Attention to Detail

Communication Skills

Problem Solving

Job description

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Assistant Manager - Lounge

Lounges are unique places, and their brilliance comes from the talented people who run them. As an Assistant Manager, you'll support the General Manager to uphold this excellence, delivering 14 great shifts to ensure every customer leaves satisfied. You will assist in the daily operations of the Lounge, including managing rotas, team engagement, and customer feedback. Your standards will match ours, but your approach will be your own. You'll do it your way. Brilliant!

Attention to detail is crucial. You will be involved in driving sales, team retention, training, customer service, and maintaining high standards. You aim for your Lounge to be the go-to spot for the local community. This role is challenging but rewarding if you believe you’ve got what it takes.

The Good Stuff

• Overtime pay for hours worked over contracted hours
• Staff food on every shift
• 50% staff discount outside working hours from day one
• 28 days holiday (including Bank Holidays), pro-rata
• Enhanced maternity and paternity pay after 2 years of service
• The renowned staff party - Loungefest!
• Competitions and incentives, including trips with suppliers
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Support via the Licensed Trade Charity
• Opportunities for personal development and career growth in a fast-expanding business
• Tips shared equally based on hours worked
• Christmas and Boxing Day off

What you'll bring

• Experience as an Assistant Manager, Deputy Manager, or Supervisor in restaurants, bars, cafés, or coffee shops
• Experience working in a bar environment with food and drink service
• A passion for hospitality and talent for managing people
• Driven and persistent in overcoming challenges
• Strong literacy and attention to detail for reporting KPIs
• Excellent communication skills to build rapport and trust
• Self-motivated, able to work at pace with minimal supervision under pressure
• Knowledge of sales building, forecasting, reporting, recruitment, HR, and NPS best practices

To learn more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram.