Assistant Manager

Professionals At Play; Coventry; On-site; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Salary 32k

Tips & service charge

50% off food & drink

Trips abroad

Staff socials

Counselling services

Development opportunities

Leadership training

Rewards Gateway discounts

Cycle to work

SmartTech purchases

TiPJAR access

Job summary

Star Pins Coventry West Orchards is seeking an Assistant Manager to lead a large hospitality team and drive a memorable guest experience across all gaming and dining activities. You will coach, train and develop staff while upholding our brand standards and safety requirements.

The role requires a dynamic leader who can manage duties, KPI reporting, and cross-department collaboration to ensure exceptional service and a fun, engaging workplace culture.

Qualifications

• Passionate attitude in all interactions with guests and colleagues.
• Playful yet professional demeanor aligned with the Star Pins brand.
• Consistently brings energy and enthusiasm to drive the team forward.
• Demonstrates teamwork and supports colleagues across shifts.

Responsibilities

• Ensure we deliver the best gaming experience for guests on every visit.
• Contribute to delivering quarterly business plans.
• Lead by example through training, coaching and developing a winning team.
• Report financials and venue targets for End of Night Service.
• Manage safety, security and licensing aspects of the business.
• Oversee guest experience platform to improve service and standards.
• Maintain a fun, engaging culture using Brand Standards and Company Ethos.
• Encourage team growth and development.
• Maintain service standards and duty management during operating hours.
• Create in-house incentives to achieve and reward incremental KPI targets.
• Be the industry expert in all areas of duty management.

Skills

Passionate attitude

Professional playful

High energy

Team player

Job description

ASSISTANT MANAGER

STAR PINS COVENTRY WEST ORCHARDS

A LITTLE BIT ABOUT OUR BRAND:

Looking for a fun and exciting opportunity? A legendary bowling experience for all the family. You’ll find state-of-the-art Ten Pin lanes, ice-free curling, shuffleboard, tech darts, virtual shooting, arcade games, mini golf and more!Grab a snack or dig in for a feast with our Star Pins food menu! With tasty pizza, delicious chicken, nachos, fries, hot dogs and more, there really is something for everybody. And for afters, our choice of ice cream and pick n mix should the sweet spot.

Started by 2 brothers 13years ago, falling under the Professionals At Play umbrella, we now operate 30sites nationwide with many more to come!

WANT TO BE A PART OF SOMETHING AMAZING?

WHAT WE’D EXPECT FROM YOU;

In an Assistant Manager we want a leader, that drives the business forward in a role that requires you to be a real team player with a passion for hospitality. Winning personality and a fun-loving spirit are a must!

Role Responsibilities:

• Ensure we are delivering the best gaming experience for our guests on every visit.
• Having an input on delivering the quarterly business plans.
• Leading by example through; Training, coaching and developing a winning team.
• Report financials and venue targets for End of Night Service
• Managing the Safety, Security and licensing aspects of the business.
• Managing our guest experience platform to improve service and standards
• Maintain a fun and engaging culture using our Brand Standards and Company Ethos
• Encourage your team members within their growth and development.
• Ensuring service standards and duty management are upheld throughout operating hours
• Creating in house incentives for staff to achieve and be rewarded by managing incremental KPI’s.
• Be an industry expert in all areas of duty management

WHAT WE’RE LOOKING FOR FROM AN INDIVIDUAL;

We want you to bring enthusiasm and your own character to the role. Star Pins is about being professionals who bring the playground to the bar and we want people to join us on this journey who share our values;

• Passionate attitude
• Loves to be professional playful
• Always gives good energy
• Your team. Every time

WHAT YOU GET

• Salary £32000
• Tips & service charge shared equally amongst the whole team
• 50% off food & drink & free gaming
• Regular team incentives- with rewards including paid trips abroad!
• 2 Staff Socials throughout the year
• Employee Assistance Program that includes access to free counselling services
• Further development opportunities within the company growth
• Development courses including; leadership, mental health awareness, first aid and personal licences.
• Access to Rewards Gateway, offering discounts at 100s of retailers
• Cycle2Work Scheme
• SmartTech - buy tech from Currys and spread the cost interest free!
• Full access to your Tips & Service Charge weekly through TiPJAR

JOB SPECIFICS

• 45hr working week across 5 shifts
• It is expected that you will be available to work weekends and public holidays
• Expected to have a reliable commute to work
• Managing a large team of up to 50 staff members
• Reporting KPI’s weekly, monthly, and quarterly to the Area Operations Manager
• Liaising with all departments of the Professionals At Play business including; marketing, sales, finance, operations and maintenance.

THINK YOU’VE GOT WHAT IT TAKES TO BE IN THE STAR PINS TEAM?