Assistant Manager

Pins Leisure Ltd - King Pins & Star Pins; Coventry; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

50% off food & drink

Free gaming

Tips & service charge shared

Regular team incentives

Staff socials

Employee assistance program

Development opportunities

Cycle2Work

Discounts via Rewards Gateway

Access to TiPJAR tips

Job summary

Pins Leisure Ltd - King Pins & Star Pins Coventry West Orchards is seeking an Assistant Manager to lead a dynamic hospitality team and drive the guest experience at our Star Pins venue. The role requires a hands-on leader with a passion for hospitality, strong communication, and a proven ability to motivate staff to deliver exceptional service.

You will manage a large team (up to 50 staff), contribute to quarterly plans, and ensure safety, licensing and brand standards are consistently met.

Qualifications

• Experience leading a hospitality team.
• Strong communication and customer service.
• Willingness to work weekends/public holidays.

Responsibilities

• Deliver the best gaming experience for guests on every visit.
• Lead by example through training, coaching and developing a winning team.
• Report KPI and End of Night financials.
• Manage safety, security and licensing aspects of the business.
• Maintain brand standards and company ethos across the venue.
• Support staff growth and development and maintain high service levels.
• Uphold duty management and operating hour standards.

Skills

Team leadership

Hospitality

Guest service

Communication

Job description

Looking for a fun and exciting opportunity? A legendary bowling experience for all the family. You’ll find state-of-the-art Ten Pin lanes, ice-free curling, shuffleboard, tech darts, virtual shooting, arcade games, mini golf and more! Grab a snack or dig in for a feast with our Star Pins food menu! With tasty pizza, delicious chicken, nachos, fries, hot dogs and more, there really is something for everybody. And for afters, our choice of ice cream and pick n mix should the sweet spot.

ASSISTANT MANAGER

STAR PINS COVENTRY WEST ORCHARDS

A LITTLE BIT ABOUT OUR BRAND:

Looking for a fun and exciting opportunity? A legendary bowling experience for all the family. You’ll find state-of-the-art Ten Pin lanes, ice-free curling, shuffleboard, tech darts, virtual shooting, arcade games, mini golf and more! Grab a snack or dig in for a feast with our Star Pins food menu! With tasty pizza, delicious chicken, nachos, fries, hot dogs and more, there really is something for everybody. And for afters, our choice of ice cream and pick n mix should the sweet spot.

Started by 2 brothers 13 years ago, falling under the Professionals At Play umbrella, we now operate 30 sites nationwide with many more to come!

WANT TO BE A PART OF SOMETHING AMAZING?

WHAT WE’D EXPECT FROM YOU;

In an Assistant Manager we want a leader, that drives the business forward in a role that requires you to be a real team player with a passion for hospitality. Winning personality and a fun-loving spirit are a must!

Role Responsibilities:

• Ensure we are delivering the best gaming experience for our guests on every visit.
• Having an input on delivering the quarterly business plans.
• Leading by example through; Training, coaching and developing a winning team.
• Report financials and venue targets for End of Night Service
• Managing the Safety, Security and licensing aspects of the business.
• Managing our guest experience platform to improve service and standards
• Maintain a fun and engaging culture using our Brand Standards and Company Ethos
• Encourage your team members within their growth and development.
• Ensuring service standards and duty management are upheld throughout operating hours
• Creating in house incentives for staff to achieve and be rewarded by managing incremental KPI’s.
• Be an industry expert in all areas of duty management

WHAT WE’RE LOOKING FOR FROM AN INDIVIDUAL;

We want you to bring enthusiasm and your own character to the role. Star Pins is about being professionals who bring the playground to the bar and we want people to join us on this journey who share our values;

• Passionate attitude
• Loves to be professional playful
• Always gives good energy
• Your team. Every time

What You Get

• Salary £32000
• Tips & service charge shared equally amongst the whole team
• 50% off food & drink & free gaming
• Regular team incentives- with rewards including paid trips abroad!
• 2 Staff Socials throughout the year
• Employee Assistance Program that includes access to free counselling services
• Further development opportunities within the company growth
• Development courses including; leadership, mental health awareness, first aid and personal licences.
• Access to Rewards Gateway, offering discounts at 100s of retailers
• Cycle2Work Scheme
• SmartTech - buy tech from Currys and spread the cost interest free!
• Full access to your Tips & Service Charge weekly through TiPJAR

JOB SPECIFICS

• 45hr working week across 5 shifts
• It is expected that you will be available to work weekends and public holidays
• Expected to have a reliable commute to work
• Managing a large team of up to 50 staff members
• Reporting KPI’s weekly, monthly, and quarterly to the Area Operations Manager
• Liaising with all departments of the Professionals At Play business including; marketing, sales, finance, operations and maintenance.

THINK YOU’VE GOT WHAT IT TAKES TO BE IN THE STAR PINS TEAM?

GOOD LUCK!