Assistant Manager

Professionals At Play; Manchester; Presencial; GBP 27.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary £32,000

Tips & service charge shared

50% off food & drink

Free gaming

Trips abroad (incentives)

Staff socials

Employee Assistance Programme

Development courses

Rewards Gateway discounts

Cycle2Work

Tech purchase scheme

TiPJAR tips access

Descripción de la vacante

King Pins Manchester Trafford Centre invites you to join as Assistant Manager, leading a large team in a dynamic hospitality environment. You’ll drive customer experiences across a busy venue, with a strong focus on fun and professional service.

Expect a 45-hour week over 5 shifts, weekends and public holidays, and a pathway to develop leadership skills through training and development opportunities within the group.

Formación

• Leadership in hospitality and team coaching is expected.
• Passionate, professional and fun-loving attitude.
• Willingness to work weekends and public holidays.

Responsabilidades

• Deliver the best gaming experience for guests on every visit.
• Contribute to quarterly business plans.
• Lead by example through training, coaching and developing a winning team.
• Report financials and venue targets at End of Night Service.
• Manage safety, security and licensing aspects of the business.
• Oversee guest experience platform to improve service and standards.
• Maintain a fun and engaging culture using Brand Standards and ethos.
• Encourage team growth and development.
• Uphold service standards and duty management across operating hours.
• Create in-house incentives to achieve and be rewarded by KPI growth.
• Be an industry expert in all areas of duty management.

Descripción del empleo

ASSISTANT MANAGER

KING PINS MANCHESTER TRAFFORD CENTRE

A LITTLE BIT ABOUT OUR BRAND:

Looking for a fun and exciting opportunity? The ultimate bowling experience for all the family. You’ll find state-of-the-art Ten Pin and Duck Pin lanes, ice-free curling, shuffleboard, tech darts, batting cages, air hockey, arcade games, karaoke booths, mini golf and more! Pins Leisure is the Crown Jewels of bowling.

Started by 2 brothers 13years ago, falling under the Professionals At Play umbrella, we now operate 30sites nationwide with many more to come!

WANT TO BE A PART OF SOMETHING AMAZING?

WHAT WE’D EXPECT FROM YOU;

In an Assistant Manager we want a leader, that drives the business forward in a role that requires you to be a real team player with a passion for hospitality. Winning personality and a fun-loving spirit are a must!

Role Responsibilities:

• Ensure we are delivering the best gaming experience for our guests on every visit.
• Having an input on delivering the quarterly business plans.
• Leading by example through; Training, coaching and developing a winning team.
• Report financials and venue targets for End of Night Service
• Managing the Safety, Security and licensing aspects of the business.
• Managing our guest experience platform to improve service and standards
• Maintain a fun and engaging culture using our Brand Standards and Company Ethos
• Encourage your team members within their growth and development.
• Ensuring service standards and duty management are upheld throughout operating hours
• Creating in house incentives for staff to achieve and be rewarded by managing incremental KPI’s.
• Be an industry expert in all areas of duty management

WHAT WE’RE LOOKING FOR FROM AN INDIVIDUAL;

We want you to bring enthusiasm and your own character to the role. King Pins is about being professionals who bring the playground to the bar and we want people to join us on this journey who share our values;

• Passionate attitude
• Loves to be professional playful
• Always gives good energy
• Your team. Every time

WHAT YOU GET

• Salary £32,000
• Tips & service charge shared equally amongst the whole team
• 50% off food & drink & free gaming
• Regular team incentives- with rewards including paid trips abroad!
• 2 Staff Socials throughout the year
• Employee Assistance Program that includes access to free counselling services
• Further development opportunities within the company growth
• Development courses including; leadership, mental health awareness, first aid and personal licences.
• Access to Rewards Gateway, offering discounts at 100s of retailers
• Cycle2Work Scheme
• SmartTech - buy tech from Currys and spread the cost interest free!
• Full access to your Tips & Service Charge weekly through TiPJAR

JOB SPECIFICS

• 45hr working week across 5 shifts
• It is expected that you will be available to work weekends and public holidays
• Expected to have a reliable commute to work
• Managing a large team of up to 50 staff members
• Reporting KPI’s weekly, monthly, and quarterly to the Area Operations Manager
• Liaising with all departments of the Professionals At Play business including; marketing, sales, finance, operations and maintenance.