Assistant Manager

Vagabond Wines Ltd; City Of London; Presencial; GBP 30.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Wellbeing stipend

Cinema discounts

Free meals

Staff discounts

Training opportunities

Volunteer day off

Birthday gift

Descripción de la vacante

Vagabond Wines Ltd in London is seeking an Assistant Manager to elevate guest experiences, lead a service-focused team, and support daily operations in a vibrant wine bar.

You’ll drive service excellence, manage shifts, and help maintain stock, safety, and policy compliance while developing your leadership skills in a dynamic, nonstop environment.

Formación

• Experience in hospitality or retail is preferred.
• Ability to lead and motivate a team during service.
• Strong communication and organisational skills.

Responsabilidades

• Lead daily service to deliver excellent guest experience.
• Ensure compliance with safety and company policies.
• Oversee stock, ordering, and back-end operations.
• Support GM and onboarding new staff.

Conocimientos

Customer service

Team leadership

Guest engagement

Descripción del empleo

Location: Shoreditch EC2A 2FA, MonumentEC3V 0EH and Northcote RoadSW11 1NT

Vagabond Wines is growing faster than your mate's beard during lockdown, and we're opening some brand-new sites. That means we're on the hunt for passionate, driven leaders to join our rebellion and help us take over the universe! (Okay, maybe just the London wine scene for now, but next...THE UNIVERSE!!)

Who Are We?

We're Vagabond. We do things differently. No wine snobbery. No food flabbergastery. Just lots of people-level-uppery. We’re an award-winning, high-fiving, people-loving, training-leading, tech-embracing wine bar with a buzzing atmosphere where our teams shine brighter than a leprechauns butt cheeks.

We offer over 100 delicious wines by the glass, ready for tasting and exploring through our futuristic wine dispensers. Pair that with our seasonal sharing menu and our very own, very cool, urban winery (where we make English wines that’ll knock your nans wig off), and you've got the perfect place to work and play.

The Role: Assistant Manager:

You're the superheroes in our everyday comic strip. Your mission? To turn the mundane into the magnificent, the chaotic into the comical, and the ordinary into the extraordinary!

Your superpower? Transforming workplace challenges into a series of epic moments, all while keeping the team in stitches, multitasking and solving puzzles... Real Heroes!

No Sommelier? No Stress!

All levels of wine knowledge are welcome. If your expertise stops at 'I know I like red,' that's cool with us. We offer awesome training to turn you into a wine wizard.

What we can offer you:

• £950 to spend on your mental and physical wellbeing every year
• A benefits package, including half-price cinema tickets, discounted holidays, shopping and gym memberships
• Free meals on every shift
• Competitive rates of pay
• Training and development out your ears
• 50% discount on everything in every Vagabond and 20% on Majestic Wine
• Employee Assistance Programme
• Flexible working hours
• Opportunity to grow and progress your career
• Referral fee
• Wine trips abroad
• Long Service Awards
• Birthday Present
• Volunteer Day Off
• Partayyyyyyyyys!

Are you fizzy as a Riesling?

We are looking for someone:

• Loves Service Like They Love Wine:Passionate about delivering totes amaze service and genuinely enjoys chatting with guests. If you can talk about wine, life and snacks in equal measure, you’re our kind of person.
• Is a People Person (and a High-Five Connoisseur):You’re all about the good vibes and human connections. Bonus points if you can high-five in a slow motion dramatic effect.
• Has Style and Trustworthiness (like a peacock in a top hat):You show up sharp, reliable, and ready to rock. Guests trust you. Team members look up to you. Birds envy you.
• Can Lead, Inspire, and Motivate (like a unicorn herding other unicorns):You're the leader who can take a team from ‘good’ to ‘legendary.’ You’ll motivate, guide, you're basically the pied piper minus the weird outfit (unless you want to wear it).

A little about the Role:

• Be the Wine Whisperer (or at least pretend really well):Help our guests navigate the wonderful (and sometimes confusing) world of wine. If they leave knowing what a tannin is, you've done your job. If they leave knowing they love wine, you've nailed it.
• The Captain to Our Crew (AKA Right-Hand to the GM):Keep the ship sailing smoothly by ensuring all team members follow company policies and work safely—because a well-run operation is a happy (and hazard-free) one.
• Stock Sorcerer (Master of Liquids):If it pours, you oversee it. Keep the wine range balanced between profit and pleasure, making sure we always have the right bottles on hand to delight guests. Conduct stock takes, line checks, and investigations like the Sherlock of Chardonnay.
• Policy Pro (because rules are cool, actually):Make sure everyone's playing by the rules—like washing hands, lifting with their knees, and not turning the kitchen into a slip-and-slide. Safety is sexy, people.
• Admin Alchemist (Turning Paperwork into Gold):Payroll done on time? Check. Stock variances solved? Check. New starters onboarded before they even step through the door? Triple check. You keep the back-end running so the front-end can shine.
• The Guest Guru (Deliverer of Delight):Ensure every guest walks away feeling like a VIP—whether they’re here for a casual glass or a deep dive into the wine world. Lead by example and make sure your team is doing the same.
• Motivation Maestro (Morale Boosting Extraordinaire):A well-timed high five? Essential. A pep talk before service? Vital. An impromptu dance routine to shake things up? Encouraged. Keep the energy high and the vibes positive.
• The Compliance Crusader (Because Rules Keep the Fun Going):From safety regulations to cash handling, you’re the one making sure we don’t accidentally turn the bar into an episode of Bar Rescue. Keep us compliant, keep us classy.