Wine Retail Assistant Manager - Docklands

Majestic Wines Warehouse Limited; Greater London; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Staff discount

Performance bonus

Pension plan

Life assurance

Wine tasting events

Uniform provided

29 days holiday

Training and development

Job summary

Majestic Wines Docklands is seeking an ambitious Assistant Manager to support the Store Manager in driving sales and daily operations. You will deliver a standout customer experience and optimise KPI performance while maintaining high standards.

You will lead and mentor junior staff, manage tasting counters, and coordinate training to grow product knowledge and WSET qualifications. A UK manual license and willingness to work evenings/weekends are required.

Qualifications

• Experience in fast-paced, target-driven retail/hospitality environments.
• Ability to deliver exceptional customer experience and service.
• Understanding of retail KPIs and how to drive improvements.
• Able to prioritize and problem solve under pressure.
• Self-motivated, works well alone and in a team.
• Desire to progress with WSET qualifications.

Responsibilities

• Support Store Manager in driving performance and day-to-day operations.
• Drive sales opportunities and optimise KPI performance.
• Deliver market-leading customer service to grow loyalty and repeat business.
• Lead VIP customer engagement with updates on products and tastings.
• Develop and manage team, coaching juniors and sharing knowledge.
• Maintain store appearance and compliance with policies and training.

Skills

Team leadership

Customer service

KPI understanding

Communication

Time management

Problem solving

Self-motivation

Education

WSET Level 2

WSET Level 3

Job description

Majestic Wine Docklands are looking for a dynamic, ambitious and driven Assistant Manager.

The Role

As a Majestic Assistant Manager, you are responsible for supporting your Store Manager in driving the sales performance and day-day running of your store. You’ll deliver an exceptional customer experience and optimise KPI performance all while maintaining high operational standards. You will support more junior team members to excel and reach their full potential.

Job Specifics:

• Contract: Permanent

• Hours: 44 Hours Per Week

• Must be able to work evenings and weekends

• Driving is a key part of this position so being comfortable driving one of our company vans is essential. We will not accept candidates without a full UK manual driver's license (held for at least 12 months) for this position.

• Grade: Grade 4

• Salary:£31,062.35

Key Responsibilities:

At Majestic Wine, our Customers are at the heart of everything we do. In this role you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.

• Support your Store Manager in driving the performance and day-to-day operations of your store. Take responsibility of the store and team in their absence.

• Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.

• Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases

• Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.

• Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.

• Support the recruitment, management & development of the team. Be a sounding board and source of support for more junior team members, feeding back to your Store Manager as appropriate.

• Support more junior team members to develop their product knowledge and pass their WSET qualifications and continuously develop your own knowledge.

• Take accountability and pride for the physical appearance and maintenance of your store both internally & externally - ensuring swift reporting and escalation until resolved.

• Continuously identify opportunities to make improvements which will optimise the operational running of the store.

• Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.

• Support the cascade of store, regional and business updates and communications.

Knowledge & Skills Required:

• Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment

• Be able to demonstrate your ability to deliver exceptional customer experience & service

• Experience of understanding retail KPIs and how to drive improvements

• You can prioritise and strategically problem solve in high pressure environments

• Self-motivated, able to thrive when working alone and as part of a team

• A can-do attitude with a passion for seeing problems through to solutions

• Excellent communication and time management skills

• Willingness to work towards WSET 2 and 3 Qualifications

• Hold a full UK, manual transmission driving licence for at least 12 months with no more than 6 penalty points

What is in it for you?

• Up to 20% staff discount

• Performance Bonus

• Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!

• Fantastic incentives that take you around the world to explore our different vineyards.

• A contributory Company Pension Plan

• Life Assurance (Worth 2 times your annual salary)

• Uniform provided

• 29 days holiday, including public and bank holidays.

• PLUS invites to wine tasting events

• Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line

• Long service rewards

• Full training provided for your first 3 months with us, continued support throughout your career with Majestic Win

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.