Assistant Manager

Harrods; City of Edinburgh; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking an Assistant Manager to lead a dynamic beauty team in Edinburgh. This role focuses on fostering a positive environment where team members feel valued while delivering exceptional customer experiences. You'll be responsible for operational excellence and inspiring your team to achieve the business vision. With unique offerings like a champagne bar and interactive playtables, this position is perfect for someone passionate about beauty and retail management. Join a company that celebrates individuality and offers abundant opportunities for career growth in a vibrant setting.

Benefits

22 days holiday

Birthday off

Double time on Bank Holidays

Up to 33% discount

Pension scheme

Qualifications

• Strong retail management background with a proven track record of leading large teams.
• Relationship led leader ensuring all colleagues feel valued and included.

Responsibilities

• Build and inspire an exceptional team to deliver the best service.
• Collaborate with Sales Manager to manage exciting projects.

Skills

Retail Management

Team Leadership

Communication Skills

Customer Service

Job description

We’re currently looking for an Assistant Manager to join our welcoming and close-knit H beauty team in Edinburgh.

Harrods is bringing more magic, innovation, and theatre to the beauty market through our H beauty standalone stores across the UK. H beauty is no normal beauty hall, with a champagne bar, blow dry bar, interactive playtables to try on the latest products, a Harrods gift shop, and a big pink bear for your Instagram pictures; we are focussed on the experience our customers have when they walk through our doors.

About The Role

As an exceptional leader, you will be responsible for building an exceptional team. You will work to achieve and deliver our Business vision of the “Art of the Possible” in the beauty world. You’ll inspire your team to take pride in operational processes including visual standard and back of house.

Being a relationship led leader, you will be a great spotter of talent, bringing in the right people to deliver the best service to our customers and beyond, with a passion for people development to bring new talent through to be the managers of tomorrow. You will also collaborate with your Sales Manager and other business functions to coordinate and manage exciting projects.

In return, you’ll enjoy a package that includes 22 days’ holiday, your birthday off, double time on Bank Holidays, up to 33% Harrods discount (including our restaurants), plus joining our pension scheme.

About You

You will have a strong retail management background (beauty industry experience is desirable but not essential) and a proven track record of leading large teams. You will be a relationship led leader, ensuring all colleagues feel valued, included, and help your team to be their best. Communication doesn’t stop with your team, and you will actively seek constructive feedback for continuous improvement from your business stakeholders.

You will also:

1. Be a relationship led manager who likes being on the floor with your colleagues helping your team to be their best.
2. Be resilient in this role, actively seeking constructive feedback for continuous improvement from your store stakeholders.
3. Be self-aware and comfortable operating in ambiguity. It’s a new concept; we are evolving as we work.
4. Have an appreciation of and adherence to operational and safety standards.
5. Be experienced in creative presentation of products or services.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic stores one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods