Assistant Manager

Wiper & True Ltd; Bristol; On-site; GBP 30,000; Full time

Job summary

Join a leading brewery as an Assistant Manager at The Taproom in Bristol. In this dynamic role, you will support the General Manager, enhance customer experiences, and lead a high-performing team. Ideal for those passionate about craft beer and eager to develop their operational skills in a vibrant environment.

Benefits

Cycle-to-work scheme

Tech schemes

Beer and merchandise allowance

Family and friends discounts

Opportunities for professional development

Flexible working and job-shares

Qualifications

• Experience in a hospitality management role, preferably in a bar or taproom.
• Strong leadership and customer service skills.
• Ability to manage day-to-day operations effectively.

Responsibilities

• Support the General Manager in daily operations and team leadership.
• Enhance customer satisfaction and boost sales.
• Oversee staff training and development.

Skills

Leadership

Communication

Organisational Skills

Customer Service

Education

Experience in hospitality management

Job description

The Venue
The Taproom, located in the vibrant Old Market area of Bristol, is known for delivering exceptional craft beer experiences and creating a warm, inclusive and inviting space for the local community and visitors alike. Whether it’s enjoying the atmosphere indoors or soaking up the lively energy of our urban garden, guests come to experience the best in craft beer and service.

The Role
As Assistant Manager, you will support the Taproom General Manager in ensuring the smooth operation of the venue, stepping in to lead the team in their absence. You will play a key role in driving the business forward by enhancing customer satisfaction, boosting sales, and fostering a high-performing team dedicated to exceptional service.
This role is ideal for someone eager to grow their operational and leadership skills in a vibrant, fast-paced environment. The Assistant Manager’s position here is dynamic, often requiring the ability to manage a high volume of guests, particularly during weekends and events. Your leadership, team-building skills, and attention to detail will be essential in maintaining The Taproom’s reputation and operational efficiency.

Key Responsibilities

• Leadership and Team Development: Support and motivate the front of house team, promoting a collaborative and positive work culture. Assist with staff training and development to ensure consistent, high-quality service.
• Operational Support: Oversee daily operations, including opening and closing procedures, maintaining stock levels, and upholding health and safety standards. Ensure compliance with licensing laws and company policies.
• Customer Experience: Deliver and uphold excellent customer service, creating memorable experiences for every visitor. Handle customer feedback professionally to enhance the overall guest experience.
• Event Management: Assist in coordinating and managing events, working closely with the Events Executive and marketing team.
• Financial Responsibility: Monitor sales performance, manage budgets effectively, and contribute to meeting revenue goals.
• Product Expertise: Develop and maintain a deep knowledge of Wiper and True’s beer offer to enhance the guests experience.
• Support General Manager with recruitment, onboarding, training and development of new members of the team.

Work Environment

The Taproom, Old Market is a large venue with a fantastic beer garden full of plants, people, and award-winning smash burgers served by our permanent resident food truck, Squeezed. It is a busy, noisy work environment and we host a busy calendar of different events every week.

Requirements

• Experience in a hospitality management, preferably in a bar, taproom, or similar setting.
• A passion for craft beer and knowledge of brewing processes is advantageous.
• Strong leadership, communication, and organisational skills.
• Exceptional customer service abilities and a collaborative mindset.
• Proficiency in managing day-to-day operations and financial responsibilities.
• Availability to work flexible hours, including evenings and weekends

Why come and work for us?

Wiper and True is a brewery dedicated to making Beautiful Beer and providing an extraordinary place to work and visit. Our employees enjoy a work culture that promotes trust, inclusivity, team-work and a continuous drive to improve and support each other.

Wiper and True is a registered Living Wage Employer and our benefits include cycle-to-work and tech schemes, beer and merchandise allowance, family and friends discounts on products and at our taproom, and opportunities for continuous professional development. Flexible working and job-shares will be considered.

We are an equal opportunities employer. We welcome applicants from all backgrounds and communities.

Location: The Taproom, Old Market, Bristol

Salary:£29,410.00 per annum

Hours: 40 hours per week, on a rota throughoutMonday through to Sunday, with evening and weekend work required.

How to apply

Please click on the apply here link and follow the instructions on our vacancies page and you will be able to upload your CV. Please also include a cover letter to tell us, in approximately 300 words, why you think you would be the perfect person for Wiper and True and this role.

We are happy to make any reasonable accommodations to the application process to ensure any barriers are removed and the process is supportive. If you require any adjustments or support, please get in touch directly via the messaging options on the connect page, or via email to [e-mail].

By submitting your application to Wiper and True you are agreeing that you have read and understood Wiper and True’s Privacy Notice for Job Applicants, which can be found here:

http://www.wiperandtrue.com/applicant-privacy