Assistant Manager

Trading-Post-Coffee-Roasters; Brighton; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Performance Related Bonus Scheme

No late evening shifts

Free food and drink whilst working

Company-wide employee discount of 50%

Retail discount on our in-house coffee

Employee discount at all Beachfront Le

Free access to mental health advice

Free access to financial advice

Employee progression plans

Company pension scheme

Job summary

Trading Post Coffee Roasters is seeking an Assistant General Manager to lead a busy venue and embody our hospitality and coffee culture. You will drive guest experience, sales, and brand presence while developing your team.

You will work closely with the General Manager to run day-to-day operations, recruit and onboard new staff, and implement training that elevates service standards across the venue. A big personality, passion for hospitality, and a collaborative mindset are essential.

Qualifications

• Proven leadership in high-volume hospitality venues.
• Strong communication and guest-relations skills.
• Experience in training and developing staff.

Responsibilities

• The day-to-day running of a high-volume and fast-paced venue.
• Lead your team to achieve excellent customer service.
• Support in the development of all team members, identify learning needs, and deliver training where required.
• Support in the recruitment and onboarding of new team members into your venue.
• Motivate all team members to deliver their best selves at all times.
• Assist the management team in exceeding targets and driving sales.
• Display a smart and professional appearance, always striving to represent Trading Post Coffee Roasters in a positive way.

Skills

Leadership

Hospitality

Communication

Team development

Recruitment

Sales

Job description

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Why join us?

• Performance Related Bonus Scheme
• No late evening shifts
• Free food and drink whilst working
• Company-wide employee discount of 50% on food and coffee
• Retail discount on our in-house coffee blends and single origins
• Employee discount at all Beachfront Leisure venues
• Free access to mental health advice
• Free access to financial advice
• Employee progression plans
• Company pension scheme

We are looking for an Assistant General Manager who embodies hospitality and coffee culture. Someone who is passionate about progressing their career and joining us on our coffee journey. As the Assistant General Manager, you will be emitting your site personality and passion through your team to deliver an unforgettable guest experience every time. You will drive sales and grow brand awareness. In return we will invest time and energy towards helping you push your career to the next stages.

Our Assistant General Managers demonstrate a 'we're all in this together' attitude and confidence in leading the team with passion and energy. You will be responsible for assisting the General Manager in the operation and performance of your venue and must drive hospitality and sales whilst engaging your team to be passionate.

What You Can Expect Your Responsibilities to Be

• The day-to-day running of a high-volume and fast-paced venue
• Lead your team to achieve excellent customer service
• Support in the development of all team members, identify learning needs, and deliver training where required
• Support in the recruitment and onboarding of new team members into your venue
• Motivate all team members to deliver their best selves at all times
• Assist the management team in exceeding targets and driving sales
• Display a smart and professional appearance, always striving to represent Trading Post Coffee Roasters in a positive way

The Skills We are Looking For

• A true leader with a big personality that embodies what great hospitality looks like and with a "we're all in this together attitude"
• The drive for continuous development and improvement
• Determination to set and achieve goals
• Ability to prioritise workload, both personal and that of the team
• Excellent communication skills to enable effective dialogue with team members and guests
• You embrace individuality and care for others, your venue, and the environment

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this position.

Trading Post Coffee Roasters is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees.